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Specialist Support Coordinator - Melbourne Metro

Mind Australia
  • Provide high level NDIS support coordination services to empower participants to live their best lives
  • Fixed term 12 month role| Part time 22.8 hours/week
  • Work from Home

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Fee For Service (FFS) program offers a range of specialist interventions and approaches to people with psychosocial disability and complex needs who have NDIS plans and/or TAC and WorkCover support packages with the focus on maximising recovery outcomes in a fee for service model. The FFS program provides centre based and tele-health services, outreach services, support coordination, and education and vocational support. The service offers clients choice and control over services so they are able to build life skills and capacity, develop social connections and create community linkages to identify and achieve their recovery goals.

We are seeking a self-motivated, compassionate Specialist Support Coordinator for a fixed-term, part-time (22.8 hours/week) opportunity to work alongside a dynamic team in the Melbourne metropolitan area. Working from home, you will provide Level 3 Support Coordination to assist participants to address barriers and reduce complexity in the mainstream and community supports, helping them to overcome any obstacles to the implementation of their NDIS funded supports. In this role you will apply the principles of choice and control by ensuring awareness and options of services are offered to the participants. 

Key responsibilities

  • Deliver a high level of support coordination to identify and overcome barriers though the development of a complex Support Plan, outlining risks and obstacles to effective implementation.
  • Provide an exceptional customer experience ensuring service delivery needs and wants are met by external service providers within funding budgets.
  • Resolve service delivery issues including crisis and ensure participant needs are identified, understood and appropriate services are in place.
  • Support participants to develop skills and build capacity to understand and manage their NDIS plans.
  • Collaborate with a range of services, families and the community to ensure a co-ordinated, integrated response to client’s recovery goals. 

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy, or other health-related field.
  • Demonstrated experience working in a specialist support coordination role.
  • Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
  • Proven capacity to plan and prioritise meeting customer service delivery requirements.
  • Demonstrated understanding of NDIS including the NDIS price guide and legislation, with ability to build strong relationships with service providers, clinical teams and key stakeholders.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.).
  • Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
  • Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
  • Work flexibility arrangements available for maintaining your work-life balance. 


To obtain a position description and apply online visit Mind Careers - reference number 494353. Please contact the person below for more information.

Suzanne Black, Practice Lead - Specialist Support Coordination

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

Download File PD - Specialist Support Coordinator (Fee For Service) - 20231121.pdf

How to apply

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