• Lead a team and manage all aspects of a service ensuring the delivery of high-quality recovery-oriented services
• Permanent Full Time 38 hours/week commencing July 1, 2025
• Newly established service located in Traralgon, Gippsland

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the service

The Sub-Acute short stay ‘step up, step down’ Prevention and Recovery Care (YPARC) service supports young people (16-25 years) with psychosocial disability transition from an acute hospital setting or to prevent hospital admissions by providing extra support to those entering directly from the community. The service provides personalised one-to-one support, shared supports, workshops and group work based on client’s strengths and goals as identified in their individual recovery plan. 

About the role

The Service Manager will support the establishment and implementation of the service, followed by the seamless transition to daily operational management. The Service Manager will ensure the delivery of high-quality recovery-oriented services to clients, families and carers in line with Mind’s Model of Recovery Oriented Practice and organisational values for people with a psychosocial disability.

We are seeking an influential and resilient Service Manager for a permanent fulltime (38 hours per week) opportunity in the Latrobe area. You will be accountable for achievement of service performance, budget targets and managing the service in accordance with approved systems, policies and procedures.

Key responsibilities

• Lead and manage services to residents, carers and families as defined in the Model of Recovery Oriented Practice and related guidelines to ensure that individually tailored services for residents and their family and carers are provided to the highest standard.
• Develop a service that addresses geographical barriers to ensure young people can access assistance effectively.
• Lead and develop a high-performance team through engaging the team, setting clear direction and performance expectations.
• Develop expertise and areas of specialisation where possible within the service team to meet the needs of residents, families and carers accessing the service.
• Contribute to a workplace that values lived experience and the inclusion of consumers, carers and families in the work we do.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
• Minimum 5 years’ experience in mental health service delivery and leadership.
• An understanding of service development and design.
• A track record in successful relationship development, stakeholder management and strategic partnerships.
• Proven experience in Community Services, Mental Health, Disability, Social Welfare, Housing, Healthcare or Government sectors.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 497279. Online applications must be submitted by the closing date. We invite highly qualified individuals encouraging you to apply promptly to ensure consideration. Please contact the person below for more information.

Marie Vasishta – Establishment Operations Lead
[email protected]  

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.