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Service Manager - Horsham

Mind Australia
  • Build and inspire a team for a new ‘home away from home’ residential service supporting clients with mental ill health to positively work towards their wellbeing goals
  • Permanent role  | Full time
  • Horsham location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. 

About the role

The Housing with Support residential service is a long-term integrated social housing program for people living with severe and enduring psychosocial disability. The SIL Haven residences are staffed 7 days a week and designed like a ‘home away from home’ funded through client’s NDIS packages with practice guided by Mind’s Model of Recovery Oriented Practice, SIL model and Dual Disability framework. The service works collaboratively with clients providing personalised 1:1 support, shared supports and group activities based on strengths and goals identified in an individual’s recovery plan to build daily living skills, strengthen relationships with families and carers, enhance social connections and community networks, and grow confidence and capacity to live safely in the community. 

We are seeking an experienced, driven Service Manager for a Permanent, full time opportunity within the Haven property located in the Horsham area. Leading and managing the all aspects of the program, you will ensure provision of high standard service delivery consistent with Mind’s My Better Life model and organisational values for residents, families and carers. 

Key responsibilities

  • Lead and mentor effective practice, manage service delivery and provide support to clients, families and carers.
  • Coach the team to provide targeted, integrated and individualised responses to clients through flexible, person-centred active supports.
  • Guide a high performing team by engaging staff, setting clear direction and performance expectations.
  • Undertake administrative tasks and achievement of service performance and agreed targets.
  • Collaborate with a range of services and the community to ensure co-ordinated, integrated responses to client recovery goals.

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
  • Extensive experience in Community Services, Mental Health, Housing, Healthcare or Disability sectors and working with people with mental health issues, highly complex needs and with their families and carers.
  • Proven ability to effectively build and coach a team to achieve high quality service outcomes.
  • Strong knowledge of mental health service delivery, service development and design, financial management, budget control and reporting.
  • Successful track record in nurturing relationships with service providers, partners and key stakeholders.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
  • Learning, development and career opportunities.


To obtain a position description and apply online clic apply Now to visit Mind Careers - reference number 494769.  Please contact the person below for more information.

Marie Vasishta – The Haven Foundation Establishment Operations Lead

[email protected]  

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19. 

Apply now

Applications for this role will take you to the employer’s site.

Mind Australia's logo
Apply now

Applications for this role will take you to the employer's site.

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