• Exceptional opportunity to lead the Marketing, Communications, and Customer Service functions at Mind Australia
• Permanent Full Time role with flexible 4 day work week options considered
• Hybrid – Mind corporate office in Burnley & WFH

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion. 

About the role

Mind is seeking a dynamic and forward-thinking leader to join our communications and marketing team as the Senior Manager, Marketing, Communications and Engagement (M&C). This pivotal role is a permanent full time opportunity with a flexible 4 day work week option to be considered. In this role you will spearhead the development and implementation of Mind's strategic internal and external communications plan, ensuring effective brand management, advocacy, and research functions through a variety of internal and external channels. With a focus on innovation and creativity, you will play a crucial role in shaping Mind's narrative and enhancing its visibility across diverse channels.

As part of People Experience, the Marketing & Communications Business Unit is responsible for managing three streams within the business:

1. Marketing: includes managing a team which oversees brand management, collateral development, event and conference management and fundraising.
2. Communications: oversees digital communications channels such as website, EDM and social media, and developing a new media outreach strategy.
3. Customer Service: includes managing the Mind Connect team. Mind Connect involves: Centralised intake, After hours support, client file creation and relationship management, general enquiries, family and carer phone support and information and general customer service.

The above streams form an integral part of a renewed marketing communications strategy for which you will develop and lead implementation.

Key responsibilities

• Develop and implement a clearly articulated Marketing, Communications and Customer Service strategy that delivers Mind's proposition to its diverse target audiences.
• Develop and implement a proactive and responsive integrated media strategy that positions Mind as an available, credible and authoritative source on mental ill-health and enables advocacy across the sector.
• Manage internal communications strategy, including the All Staff webinar, and our primary internal communication to staff, Inside Mind.
• Oversee the Customer Service team to deliver a positive experience by effectively responding to internal demand, providing administrative support for relevant operational programs.

What you’ll bring

• Significant working experience in Communications, Marketing, Public Relations or Health Promotion.
• A proven understanding of the connection between marketing and communications and the ability to demonstrate the connection in a clear and concise manner.
• Sound leadership skills to support a high functioning and professional team.
• Tertiary qualifications in Communications, Marketing, Public Relations, Health Promotion or other related field.
• Strong commitment and the ability to build effective, contemporary communication strategies for mental health initiatives.
• High level computer literacy skills, contemporary social media skills as well as experience in website development and management.
• Highly effective interpersonal skills, excellent verbal and written communication particularly to collaborate at the CEO and Executive level.

Benefits

• Salary Packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• 6 Manager Days Off per annum.
• Flexible work arrangements - opportunity to work from home. 

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 494344. Please contact the person below for more information.

Gracie Karabinis - Executive Director People Experience

[email protected] 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.