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Lived Experience Service Design Lead - Burnley

Mind Australia
  • Expertise projects and initiatives
  • Permanent, Full Time role | 38 hours per week
  • Work from Home & Burnley Office Location

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. Mind has been supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives for more than 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion. 

About the role

The Lived Experience organisational function works within Mind’s support hub and drives the implementation of mental health system reforms and service innovations informed by lived expertise, intersectionality, human rights and social justice.

The work of the function is driven by Mind’s Lived Experience Strategy with a focus on lived experience led and informed leadership and culture, governance, workforce development and practice innovation and fidelity. In addition, services are delivered in accordance with Mind’s Participation and Co-design Framework, Diversity and Inclusion Framework, and Reconciliation Action Plan.

We are seeking a self-motivated, compassionate Lived Experience Service Design Lead for a permanent, Full Time (38 hours per week) opportunity at our office in the Burnley area. This is a designated lived expertise role that will lead and manage the design of new lived expertise-led projects, and initiatives that centre lived expertise at organisation-wide and service levels.

You will work as part of the Lived Experience Design and Development team, and bring specialist knowledge and practical skills in service design, co-production, and participatory design methodologies to support innovation and strategic growth of lived expertise-led services and approaches.  The role will involve leading and managing design projects, consultation, and building organisational capability for lived expertise-led service design. 

This national role requires the ability to form connections and build strong relationships with internal and external stakeholders to enable authentic and inclusive engagement by people with relevant lived experience, centring those who are most impacted.

Key responsibilities

  • Demonstrated understanding of and ability to explain and promote Lived Experience as a key driver of service design and development.
  • Build relationships with lived expertise leaders and form connections with the broader lived experience community through active participation in sector-wide lived experience initiatives.
  • Initiate, plan, implement and evaluate a program of work, incorporating co-production principles where possible, that aligns with operational plans and strategic priorities.
  • Use evidence-informed and relationship-based approaches to contribute to service transformation and social innovation, ensuring human rights, cultural safety, and respectful, ethical practice is maintained.
  • Contribute to tender submissions and funding applications in alignment with Mind’s strategic plan and Lived Experience Strategy. 

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Design, Social Innovation, Mental Health, Peer Work, Intentional Peer Support Core Training, Allied Health, or other health related field and/or equivalent experience.
  • In-depth understanding of contemporary approaches to service design, co-production, and other participatory design methodologies (e.g. UX, HCD, co-design, systemic design), and ability to demonstrate their practical application within Mental Health, Community Services, Disability, Youth, Housing, Healthcare or Government sectors is required.
  • Demonstrated understanding of mental health system reform and commitment to human rights and intersectional inclusion.
  • Experience and expertise in working directly with people with mental health challenges, and families and carers, ideally in a designated lived expertise role.
  • Project management expertise including ability to develop and implement projects, coordinate and manage meetings, and engage stakeholders and lived experience participants at service, organisation and community levels.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
  • Learning, development and career opportunities.


o obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495090. Please contact the person below for more information. 

Carolynne White, Senior Manager, Lived Experience Design and Development

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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