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Intake and Assessment Practitioner - Box Hill

Mind Australia
  • Provide young people with mental ill health holistic supports to achieve wellbeing goals and enjoy a positive future
  • Permanent | Full Time position
  • Box Hill Location 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds 

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. Mind has been supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives for more than 45 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion. 

About the role

The headspace service, delivered in partnership with the National Youth Mental Health Foundation, provides early intervention mental health services to 12-25 year olds in youth friendly spaces. headspace aims to improve access to healthcare and service networks to ensure better care co-ordination by identifying mental ill health earlier, encouraging young people and their families and carers to seek help and support, and providing evidence-based clinical supports. Young people are supported at a crucial time in their lives to get back on track and strengthen their ability to manage their mental health, physical and sexual health concerns, alcohol and other drug (AOD) issues, social and economic needs, and vocational and educational goals through online and phone counselling, information and resources, pathways to work and study, family and carer events, and in-reach services. 

We are seeking a highly motivated, compassionate Intake & Assessment Practitioner for a permanent, Full Time (38 hours per week) opportunity to work in the Box Hill area. You will effectively engage, screen, assess, refer, provide brief interventions and coordinate care for young people aged 12-25 years that self-refer or are referred to headspace Box Hill. In the role you will build a positive rapport with a wide range of young people, develop community networks and strengthen social connections. 

Key responsibilities

  • Deliver exceptional customer service providing information and advice as required while promoting the work of headspace/Mind Australia.
  • Use counselling principles and practices, as appropriate, throughout engagement to establish the needs of the enquirer.
  • Communicate effectively with relevant service/clinician to ensure seamless assessment of need and service provision.
  • Support young people to manage mental and physical health, remain in the community, promote their wellbeing and enjoy a positive life through a staged approach to recovery.
  • Undertake effective assessment of young people including thorough risk assessment and management, and safety planning.
  • Collaborate with a range of services and the community to ensure a co-ordinated, integrated response to client’s recovery goals. 

What you’ll bring

  • Tertiary qualifications Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind.
  • Expertise in working with young people with mental health issues, complex needs and interacting with families and carers.
  • Proven capability to implement therapeutic, recovery oriented frameworks and practices including risk mitigation, trauma informed care and family inclusive practice.
  • Ability to deliver person-centred support coordination services in line with client’s defined goals and aspirations.
  • Demonstrated understanding of the Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.
  • Mandarin and Cantonese proficiency highly regarded. 


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading
  • Learning, development and career opportunities.


To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495079. Please contact the person below for more information. 

Bowen Guan – Service Manager

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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