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Commercial Operations Assistant - Burnley

Mind Australia
  • Play a crucial role in providing accurate and timely administration of NDIS service agreements & billing
  • Permanent Full time
  • Hybrid - Mind corporate office in Burnley & WFH

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion. 

About the role 

The Commercial Operations team supports Mind Australia’s Residential and Fee For Service lines of business by ensuring business systems and processes support effective and sustainable operational service delivery and revenue collection across a number of funding streams.

We are seeking an enthusiastic Commercial Operations Assistant for a permanent fulltime opportunity in the Burnley area. You will assist in providing accurate and timely administration of NDIS service agreements and billing to support the Commercial Operations team. Your contributions will directly impact our ability to provide high-quality support to our clients and maintain financial sustainability.

Key responsibilities

  • Assist in ensuring the accuracy and timely administration of NDIS service agreements and billing
  • Creation and maintenance of NDIS and other Fee for Service client journeys in the Client Information Management system.
  • Monitor the Team inbox and liaise with internal stakeholders to ensure the continuation of services for participants.
  • Engaging with a range of stakeholders including Practitioners, Customer Service Centre, and Plan Managers to administer plans and agreements.

What you’ll bring

  • Related experience in administration, business, or similar field as designated by Mind, or demonstrated experience in an equivalent role.
  • Working knowledge of the National Disability Insurance Scheme is desirable.
  • Excellent attention to detail and data entry accuracy.
  • Written and verbal communication skills.
  • Basic Microsoft Excel and Microsoft Outlook experience. 


  • Salary Packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Generous annual leave loading benefits.
  • Monthly Accumulated Day Off (Full time employees only).
  • Flexible work arrangements - opportunity to work from home.


To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 494355. Please contact the person below for more information.

Manager Contact Details

Vanessa La Micela – Team Leader - Billing

[email protected]

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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