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Administration Support Officer - Box Hill

Mind Australia
  • Be the first point of contact for a team supporting and empowering young people with mental ill health
  • Permanent role | Full time
  • Box Hill Location 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress  and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion. 

About the role

Headspace in partnership with Mind aims to promote and facilitate improvements in the mental health, social wellbeing and economic participation of young people aged 12-25 years residing in the Eastern suburbs. Services in this youth friendly space are delivered across four core streams - primary health care, mental health, alcohol and other drug (AOD) and social/vocational to improve access for young people to mental health programs.

We are seeking a professional, self-motivated Administration Support Officer for a permanent, full time opportunity to provide high level reception and administration support in the Box Hill area. You will ensure that headspace is perceived as youth friendly and welcoming in a role that is generally be the first point of contact with the public. This role is essential to support the delivery of front line care provided by a multi-disciplinary team. 

Key responsibilities

  • Reception duties including answering phones, booking and confirming appointments, and preparation of new client files.
  • Provide exceptional customer service to meet and greet young people, families, friends and visitors.
  • Provide information to young people and their families ensuring that all enquiries are dealt with in a confidential and sensitive manner.
  • Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance. 

What you’ll bring

  • Certificate IV in Business Administration and/or experience in administrative support in the Health, Medical or Community Services sector.
  • Strong Microsoft Office and Excel skills
  • Exceptional organisational skills, ability to work autonomously, and capable of demonstrating initiative and flexibility.
  • Demonstrated ability to develop and maintain effective working relationships


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.
  • Learning, development and career opportunities.


To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 494382. Please contact the person below for more information.

Bowen Guan – Service Manager

[email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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