Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

The Quality Team supports the implementation of Micah Projects quality management system:

• Provide systems administration for LogiQC QMS which supports the key functional areas of the quality management system.
• Provide systematic quality document development and review to align with practice.
• Report on data recorded in the quality management system to support analysis and trending for decision making.

The Quality and Audit Worker will provide administrative and operational support across the Quality team. This role involves overseeing and maintaining the Quality Management System (QMS) software, assisting in the development and review of quality documents, and supporting internal and external audits to ensure compliance with relevant legislation and standards.

This is a permanent full time employment opportunity with conditions and salary at Level 4 of the SCHADS Award.

Key Responsibilities:

• Oversee and maintain the organisational QMS software (LogiQC QMS), including user management, document control, incident reporting, and feedback reporting.
• Assist in the development, review, and implementation of quality documents, processes, and systems for quality improvement, risk management, and safety.
• Develop and provide training and support to users of the QMS software.
• Provide administrative and planning support for internal and external audits, including self-assessments and management reviews.
• Work closely with Cluster Leads/Team Leaders to understand evidence requirements for external audits.
• Develop and publish Quality updates on Intranet communications.
• Monitor the quality inbox and action items as required.
• Assist in quality reporting activities.
• Commit to a safe workplace as per the Work Health and Safety Act 2011.

Skills & Experience:

• Understanding of relevant legislation, standards, and guidelines in the Human Services/Community sector.
• Well-developed interpersonal skills fostering trust and collaboration.
• Attention to detail with excellent analytical and problem-solving skills.
• Proficiency in MS Office software and ability to learn new ICT systems.

Desirable:

• Experience in the social and community services sector.
• Familiarity with Human Services Quality Standards (HSQS), ISO:9001, NDIS, RACGP National Safety and Quality Primary and Community Healthcare Standards, and National Standards for Mental Health Services.
• Experience in quality document writing and quality management systems.
• Skills in data reporting and/or data analysis.
• Qualifications in business administration or safety and quality.

For more information about the role and to learn more about the key selection criteria, see Position Description.

For more information, please email [email protected] using the subject line: Quality and Audit Worker enquiry via EthicalJobs.

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to other employee benefits, including supply of uniforms, and wellbeing hub;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to discounted fitness facilities through Fitness Passport for you and your family;
• Access to free and confidential Employee Assistance Program.

How to Apply!

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on Apply Now.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

While there is a deadline to receive applications, applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.