At Merri Outreach Support Service (MOSS), we’re driven by a clear purpose: to end homelessness, sustain housing, and strengthen communities. Since 1989, we’ve supported people experiencing or at risk of homelessness to access housing, essential services, and a better future.

We believe everyone deserves a safe, secure place to call home. Our work addresses the root causes of homelessness and fosters inclusive, supportive communities where people feel welcomed, connected, and empowered. We work with individuals, families, and children facing complex challenges, offering compassionate, holistic support tailored to their needs.

ABOUT THE ROLE

This isn’t just a job - it’s a chance to make a tangible difference in people’s lives every day.

As an Outreach Case Manager in our Hume Program, you’ll work alongside individuals and families who are homeless or at risk, supporting them to navigate housing pathways, access vital services, and build stability for the future. 

Using a team-based case management approach, you’ll be part of a collaborative, values-driven team where your insights and contributions are genuinely valued. Much of your work will take place in the community, meeting people where they are - whether in temporary accommodation, their homes, or other safe spaces.

You’ll play a key role in empowering them to achieve their goals, increase self-reliance, and find lasting stability.

This is a 12-month contract.

ABOUT YOU

You’re passionate about social justice and committed to making a difference. You bring experience in case management or a related support role and understand the impact homelessness has on individuals and families.

You’ll ideally have:

• A relevant tertiary qualification (e.g. social work, community services, youth work) or extensive experience in a similar role
• Strong interpersonal skills and the ability to engage effectively with people from diverse backgrounds
• Confidence working independently and as part of a collaborative team
• Excellent organisational skills with the ability to manage competing priorities and maintain accurate case notes
• Familiarity with the homelessness sector and frameworks such as the Opening Doors model
• Above all, we’re looking for someone with empathy, resilience, and a deep commitment to supporting people with dignity and respect.

WHY WORK WITH US?

MOSS offers a supportive, purpose-driven workplace with a range of benefits including:

• Generous above-award pay and salary packaging to increase your take-home pay
• Additional paid leave over Christmas and generous personal and parental leave entitlements
• Flexible work hours and a strong focus on work-life balance
• Professional development opportunities to help you grow
• Access to a free Employee Assistance Program (EAP) and wellbeing supports

Click "Apply now" to submit your application.

For more information, contact Vicki Jackson on 0459 109 368 or visit our website here.

A position description is attached.