ABOUT MOSS

Merri Outreach Support Service (MOSS) is a well-established, community-based organisation committed to ending homelessness, sustaining housing, and strengthening communities. Since 1989, we’ve provided responsive, inclusive and person-centred support to people at risk of or experiencing homelessness across northern Melbourne.

At MOSS, we’re more than a workplace – we’re a collective of passionate individuals working to create lasting social impact. We offer a collaborative and inclusive culture, a commitment to learning and development, and generous employment conditions under our Enterprise Agreement, including salary packaging, additional leave, and wellbeing supports.

ABOUT THE ROLE

We’re looking for two skilled and compassionate Case Managers to join our Low-Cost Accommodation Support Program. Working across Brunswick and Northcote, you’ll deliver on-site and outreach-based support to vulnerable adults and older people living in low-cost accommodation or public housing.

Many of the people you’ll support are experiencing complex health and psychosocial needs, isolation, and housing insecurity. Through short-term, goal-directed case management, you’ll assist clients to sustain tenancies, access health and social services, and reconnect with their community.

This role forms part of a vital suite of older persons programs at MOSS, which includes the Community Connection Program (CCP), Housing Support for the Aged Program (HSAP), and the Older Persons High Rise Support Program (OPHRSP).

What we are looking for

We’re seeking values-aligned practitioners who are:

• Experienced in case management or similar roles, ideally working with older people or those facing multiple barriers to service access.
• Skilled in engaging people through assertive outreach approaches.
• Knowledgeable in housing and homelessness systems, aged care, and disability services.
• Strong communicators, with the ability to advocate, collaborate and navigate complex service systems.
• Committed to social justice, cultural safety, and continuous improvement.

Why work with us?

• Work with a supportive and experienced team passionate about social change.
• Competitive salary and benefits, including generous leave entitlements and salary packaging.
• Ongoing professional development and supervision.
• Flexible working arrangements and wellbeing support.

For a confidential discussion about the role, please contact Anne Roberts on 0412 478 152.

Visit merri.org.au to learn more about who we are and the difference we’re making.

A position description is attached.