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General Manager - People and Customer - Omnia Inclusive Employment Solutions

Meritos Group

The organisation

Omnia Inclusive Employment Solutions is a specialist community-based diversity employment partner and one of Australia’s most trusted employment consultancies on the issues of diversity, disability, and inclusion. Over the past 30 years, Omnia have successfully helped more than 25,000 candidates find meaningful long-term employment.

Today, they work with employers and candidates across NSW and Queensland to elevate awareness and build more diverse, inclusive, and truly representative employment solutions – for the benefit of all.

The position

A new position reporting to the Chief Executive Officer, you will play a critical role providing influential strategic HR leadership through cross functional collaboration and supporting operational excellence in its core programs. You will be responsible for leading the key business enablement functions of Human Resources (including Industrial Relations), Learning and Development and Marketing and in particular, Customer Acquisition.

It is vital for you to collaborate closely with the various business units to ensure the organisations systems, process and procedures are contemporary to drive increased efficiency and effectiveness through attracting, development and retention of excellent talent who will support Omnia’s aspirations for exceptional outcomes for their participants. You will also provide governance oversight reporting to the Board.

About you

To be successful in this role you must demonstrate:

  • Proven success in leading and motivating small teams, fostering a culture of excellence and innovation to achieve organisational goals;
  • Strong experience in HR generalist functions with a focus on industrial relations;
  • Experience in delivering strategic oversight of Learning and Development and Organisational Development functions including reward and recognition frameworks;
  • Ability to develop and implement employee and customer advocacy strategies, enhance all internal and customer relationships, and improve stakeholder engagements;
  • Experience driving a culture of continuous improvement, developing and maintaining robust feedback mechanisms for both employees and customers; and
  • Ability to oversee marketing functions, including Brand Management and Customer Acquisition, ensuring exceptional experiences for all participants and employees.

This role ideally based in Gosford or Chatswood and includes flexible hybrid work arrangements.

Meritos is partnering with Omnia Inclusive Employment Solutions on this General Manager People and Customer opportunity. To apply for this role or obtain a copy of our comprehensive Success Profile, visit:

For further information or to arrange a confidential conversation regarding your suitability, please contact Christine O’Donnell on 02 8000 7122 or Andrew Ng on 02 8000 7123. Alternatively, you can email us at: [email protected], using the subject line: General Manager - People and Customer - Omnia Inclusive Employment Solutions enquiry via EthicalJobs.

How to apply

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