- Fixed-term full-time position available (12 months Maternity Leave)
- Bendigo location
- Competitive remuneration package with salary packaging benefits available
About the organisation
We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.
Click here to find out more about us!
Team Leader
This position is suitable for a person that has a positive, progressive and proactive management and leadership style to enhance the team of staff delivering Support Coordination in the Bendigo region.
The Team Leader will provide strong management and leadership to a team of staff delivering Support Coordination, including:
- Overseeing service delivery performance is in accordance with the business requirements.
- Leading and managing support coordination staff teams to ensure that service delivery objectives are achieved.
- Effectively monitoring and managing support coordinator caseloads and allocation of participants
- Managing and supervising the support coordination that is delivered
- The Team Leader will also provide support coordination to people with a disability and their families.
About the role
As a Team Leader you would be joining a large supportive team who work across four sites – Thornbury, Boronia, Werribee and Bendigo. Every day is different, but a typical day could include:
- Leading and managing support coordination staff teams to ensure that service delivery objectives are achieved.
- Effectively monitoring and managing support coordinator caseloads and allocation of participants
- Managing and supervising the support coordination that is delivered
- Effectively monitoring the development and implementation of participant plans
- Coordinating communications, decisions and actions relevant to the support coordination activities to the staff and the Program Manager.
- Facilitating and attending meetings where necessary to assist in the support coordination service
- Effectively managing compliments and complaints
About you
- A relevant tertiary qualification in health, education or community services.
- A minimum of three years’ experience in leading staff teams to deliver to business activities to the required business standards
- Demonstrated effective communication and interpersonal skills including the ability to engage effectively with a diverse range of people
- Demonstrated complaint management and conflict resolution skills
- Demonstrated experience in providing regular supervision to a staff team
- Effective time management skills to manage competing priorities
- Experience in data analysis and reporting to articulate business performance
- Proficient skills in the use Microsoft Office and other relevant computer applications to efficiently perform the duties of the role.
- Working knowledge of the Disability Act 2006 and National Disability Insurance Scheme.
Please review the position description below for the full duties and key selection criteria.
Benefits
We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.