• Join our passionate team at Frontyard to make a difference in young people's lives
• Be part of an engaging team that thrives on challenges
• Ongoing full-time position with salary packaging benefits available

About the program

The Homelessness, Justice & Family Services division supports people experiencing, or at risk of homelessness, people involved in the justice system and families at risk of poorer outcomes and progression to greater forms of disadvantage.

The division provides a range of services aimed to prevent or reduce the impacts of homelessness, incarceration, and family cycles of disadvantage through provision of evidence based, high quality, effective interventions.

The Homelessness, Justice & Family Services division consists of five conceptual domains:

• Accommodation;
• Youth and Family Homelessness;
• Frontyard Youth Services;
• Justice; and,
• Family Services.

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness.

Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

About the role

Intensive Case Managers provide high quality intensive case management services to young people presenting to Frontyard who are aged 16-24 and experiencing homelessness.

Young people will be provided intensive and holistic support to achieve housing stability and broader goals. This includes the provision of case management services to young people staying in the Frontyard Accommodation program and support to them once they have exited the accommodation.

Intensive Case Managers are also responsible for the delivery of Frontyard’s Mobile Street Based Outreach Program.

Duties of this role may include but are not limited to:

• Effectively manage a case load of young people through a healing-oriented framework. Utilising creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.
• Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
• Provide assertive street outreach and case management to young people rough sleeping in Melbourne’s CBD.
• Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
• Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.
• Maintain an up to date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Skills and experience

Essential:

• A bachelor qualification in youth work/social work or a related tertiary qualification or extensive experience working in the community services sector.
• Demonstrated experience working within a case management framework.
• Understanding of mobile, street based and assertive outreach support and interventions.
• Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.
• Strong passion for working with young people and ability to actively and assertively engage young people with complex needs.
• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
• Knowledge of the legislative requirements when working with at risk young people.

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click 'Apply Now' to be redirected to our website.

For more information please email: [email protected] using the subject line: Intensive Case Manager enquiry via EthicalJobs.

A position description is attached.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role):

• National (and International if applicable) Police Check (which includes Proof of Identity Check)
• Victorian Employee Working with Children Check, Qualification Verification Check
• Employment History Check
• NDIS Worker Screening Check
• Right to Work in Australia and current and valid driver licence.

All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.