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Health Service Officer

Multicultural Australia

About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for an Health Service Officer to work as part of our Welcome, Accommodation & Initial Support Program team. The role is Full-time, Fixed max term for 12 months. The role is Brisbane based but will also require travel between Logan and Brisbane.

The primary purpose of this role is to provide health support to clients to access and link to appropriate health care services on arrival in Australia. In addition, this role provides support to clients and staff in health literacy and building the capacity of our health care partners to work with our specific client group. Among other duties, the successful candidate will: 

  • Monitor notification of clients’ arrival and geographical movement to update relevant internal and external systems and consolidate the clients’ data to support the team to plan initial health support for newly arriving/arrived clients.
  • Efficient and effective coordination of client health referrals across various stakeholders, meeting contractual needs and best practices.
    Coordination of operational support for clients accessing their initial health appointments.
  • Liaise with Welcome Support Coordinator and other key internal and external stakeholder (Ie: Refugee Health, Case Management) to plan and coordinate on-arrival health support for newly arrived people to Australia.
    Ensure newly arrived refugees are referred to receive a ‘Refugee Health Assessment’.
  • Support newly arrived refugees to gain access to critical or urgent specialist health services and allied health providers where appropriate.
  • Build the cultural capacity of Primary Health Care providers to engage effectively with clients from refugee background.
  • Provide regular supervision to Admin/Claims Assistant and create opportunities to improve, reflect, share and implement best client service and innovative approaches that allow clients to build strong foundation for their settlement goals.
  • Maintain up-to-date and accurate records of all health referrals in relevant internal and external data management systems to ensure compliance with contractual requirements of program delivery.
  • Develop and maintain respectful and effective collaborative working relationships with key stakeholders across relevant health services and other internal teams, ensuring effective planning and support for health services and attend relevant stakeholder meetings.
  • Provide communication and engagement tools on health-related matters to internal stakeholders.
  • Collect data and complete regular health reports to ensure contract compliance.
  • Compile and evaluate stakeholder and client feedback, ensuring that service delivery goals are being met.
  • Support newly arrived refugees to improve their health literacy and understanding of the health systems in Australia.
  • Any other tasks as identified by Welcome Support Coordinator

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in the field of Occupational Therapy, Nursing, Social Work, Psychology or Human Services. Other relevant qualifications (including overseas qualifications) or experience may be recognised.
  2. Demonstrated experience in providing culturally competent support and coordination of access and referral to Health services for people from a diverse range of refugee and humanitarian background.
  3. Demonstrated knowledge and understanding of Australian health systems which are relevant to client settlement.
  4. Demonstrated stakeholder engagement skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between collaborating organisations and agencies), including the ability to negotiate for outcomes that are beneficial to clients.
  5. Strong verbal and written English language communication and cross-cultural communication skills and an excellent understanding and knowledge of issues in relation to support of Humanitarian entrants and migrants.
  6. Demonstrated ability to build the cultural capacity of Primary and allied health care providers to engage effectively with refugees.
  7. Demonstrated ability to assist and educate clients from refugee background to improve their health literacy.

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

For any queries, please contact Deep Dassanayake – Program Manager, Accommodation & WAISS - [email protected] using the subject line: Health Service Officer enquiry via EthicalJobs.

Next Steps

If your next move aligns with this position, please click 'Apply Now' below to submit your application.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.

How to apply

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