• Brand-new leadership role | Strategic + hands-on | Cyber security + digital transformation
• Lead Our Digital Future – And Make a Difference

Are you a visionary IT leader ready to take on an exciting new challenge? McCall is looking for an Information Systems & Technology Manager (ISTM) to take the helm of our digital strategy and cybersecurity roadmap in this brand-new role.

At McCall, we believe technology is a powerful enabler - helping us deliver more responsive, secure, and person-centred services to people with disability and the broader community. This is your opportunity to combine your technical expertise, strategic thinking, and leadership skills to make a real and lasting impact.

About the Role

Reporting to the GM – Finance & Administration, the ISTM is responsible for the strategic and operational leadership of McCall’s IT environment. You’ll be instrumental in building and maintaining the organisation’s:

• Digital and data strategies
• Cyber security frameworks and risk management protocols
• IT infrastructure, cloud systems, and vendor partnerships
• Technology roadmap and system optimisation efforts

This role blends technical oversight with hands-on project delivery and strategic planning and high-level advisory responsibilities. From enhancing cyber resilience to championing digital innovation across the organisation, your leadership will shape how McCall harnesses technology now and into the future . This is a stand-alone IT leadership role where you'll be the primary technology expert, collaborating with external vendors and service providers to deliver solutions across the organisation.

Your Key Areas of Impact

• Cyber Security Leadership: Collaborate with external security providers to design, implement, and maintain a comprehensive cybersecurity framework. Support risk assessments, oversee compliance with standards such as the ACSC Essential Eight and Cyber Security NSW 'Mandatory 25', lead incident response efforts, and foster a culture of cyber awareness across the organisation.
• Technology Strategy: Develop and manage a forward-looking IT roadmap, aligning digital tools with organisational goals, and supporting staff with systems that enhance service delivery.
• Project Delivery: Oversee implementation of new systems and platforms, ensure interoperability and data security, and manage vendor relationships.
• Budget Management: Plan, optimise and manage technology expenditures to ensure cost-effective solutions that deliver business value.
• Organisational Support: Provide guidance, training, and support to staff across multiple sites and off-site locations, ensuring data privacy compliance and promoting the safe, effective use of technology. The role requires the ability to translate complex technical concepts into clear, practical information for non-technical stakeholders.

What You’ll Bring

• A bachelor’s degree in Information Technology, Computer Science, or a related discipline
• 5+ years of experience in IT management, system administration, or cyber security leadership
• Require knowledge of Microsoft 365, cloud platforms, and IT service management tools
• Proven experience managing IT infrastructure, digital transformation, and cyber security programs
• Proven experience in developing data visualisation tools and analytics platforms to support the data strategy requirements
• Ability to demonstrate IT budget planning, cost optimisation and effective financial management
• Strong stakeholder engagement skills and the ability to translate technical solutions into business outcomes
• A proactive, solutions-oriented mindset with a passion for innovation and continuous improvement

Desirable

• Experience in the disability or not-for-profit sector
• Knowledge of the NDIS and relevant compliance frameworks
• Knowledge of Microsoft 365, cloud platforms, and IT service management tools
• ITIL or relevant project management certification (e.g. PRINCE2, PMP)

Why Join McCall?

At McCall, we’re driven by values - Achieve, Belong, Inclusive, Leadership, Integrity, Teamwork, and You. You’ll be part of a purpose-led organisation committed to inclusion and innovation.

We offer:

• Not-for-Profit Salary Packaging options up to $15,900 tax-free
• A supportive and inclusive culture where your voice matters
• Ongoing professional development and leadership growth
• The chance to lead McCall’s digital and cyber journey in a meaningful, impactful sector

Apply Now

This is a rare opportunity to shape a newly created role, guide a critical area of the business, and leave a legacy of safer, smarter systems that serve our community better.

Click "Apply now" to submit your application. Please submit your CV and a short cover letter outlining your motivation and relevant experience.

Further enquiries

If you have further enquiries regarding the position, please contact Nilufer Hira – GM – People and Culture – 0429 135 955.

McCall is an equal-opportunity employer. We welcome applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people with disabilities. Let’s build an inclusive and non-discriminatory workplace together!