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Database and Communications Coordinator

Mary's House Services

Mary’s House Services – domestic and family violence services and refuge – lower north shore.

Mary’s House Services is looking for an experienced database professional who has excellent written communication skills and experience.

Your attention to detail and commitment to careful maintenance and use of our supporters’ and partners’ information will make a tangible difference to our work in women and children’s safety.

Your primary focus will be on excellent maintenance and use of data relating to our supporters and partners, and integration of our CRM processes with other business systems, however, from time to time, you will assist in delivering supporter communications including those related to events and appeals.

The organisation also maintains a client information database; you will advise and collaborate with the service delivery managers and the Operations Manager on projects related to maintenance and development of that database but you will not be required to maintain it.


  • Want to be part of transforming the lives and futures of women and children who have experienced domestic or family violence and abuse
  • Want to work from home and at our office on the lower north shore of Sydney
  • Want to be part of an organisation in its growth stage
  • Can focus on the details, maintain accuracy, and design processes
  • Enjoy being a problem solver
  • Have excellent written communication skills
  • Want to work with committed, passionate colleagues in a friendly and fun work environment where staff wellbeing is a priority

Your skills

We are looking for someone who ticks the boxes above and has the experience and motivation, to ensure we use best-practice data management processes and communicate well with our valued supporters and partners.

You should also have:

  • demonstrated experience using IT solutions to manage data; CRM, business software, data analytics and reporting
  • advanced skills in Microsoft Office (Word, Excel, PowerPoint)
  • high level interpersonal and relationship-building skills, and a friendly disposition
  • strong administration and organisational skills
  • exceptional attention to detail and accuracy
  • good time management and prioritisation skills and an ability to work autonomously
  • ability to manage multiple projects with changing and short deadlines
  • superior editing and proofreading skills for proposals, appeals, stewardship reports and organisational reporting

Experience using a CRM/fundraising database integrated with accounting and/or fundraising software, and experience collaborating on software integration projects will be highly regarded.

A relevant tertiary qualification, more than three years’ experience in data management and experience working in a not for profit will all be highly regarded.

About Mary’s House Services and the role

This role reports to the Philanthropy and Communications Manager and has an advisory function to the Operations Manager regarding our client information database. Our income is primarily from private philanthropists, local community members, local organisations, trusts, and foundations. Mary’s House Services is also supported by generous volunteers and pro bono partners. We are a member of the Fundraising Institute of Australia. Maintaining accurate data about our valued supporters and partners, and compliance with Australian privacy standards is a priority.

Our goals include delivering a high-quality refuge service, casework service, and therapeutic and wellbeing programs for women and children.

Mary’s House Services is a wonderful example of what a community can achieve when it identifies a gap in services and a desperate need for community support. We are a grass roots organisation, providing quality services for women and children who have experienced domestic or family violence. We offer safety, hope, and empowerment for women and children to rebuild their lives.

Established in 2016 as an independent not-for-profit, we innovate to provide support services in response to community needs. Through Mary’s House refuge, the Daisy Centre, and other services, we offer professional support, accommodation, case management services and therapeutic groups to women, while they navigate options before, during and after leaving an abusive relationship.

Benefits of working at Mary’s House

  • your wellbeing is a priority
  • work at our Crows Nest office, walking distance from buses and trains, or mainly work from home once oriented to the role, with visits to the workplace when required
  • salary will be based on the SCHCADS (Social Community Home Care and Disability Services) award and be commensurate with experience and responsibilities
  • additional leave at Christmas
  • NFP salary packaging – increases your take home pay
  • work with colleagues who value respect, compassion, generosity, hope and safety
  • you will be part of an organisation supported by a generous community of local supporters
  • connection with your frontline colleagues so you are closely linked with our work for women and children’s safety

find out more

Please call to speak to our CEO Yvette Vignando on 0490 263 128 to discuss your interest in this role. Enquiries will be answered promptly and be kept confidential. We wish to fill this role as soon as possible.

If you prefer to simply apply now, a position description is available below.

Please click Apply now to submit your application.

How to apply

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