Summary

The Manager of Family Services and Contact oversees Children's Contact Services and Counselling Services for children and families experiencing separation including a team of Family Workers and Counsellors.

You will have line management responsibilities for the culture and performance of the team, ensuring that systems, policies and procedures, effective communications, training, and other supports are in place for the provision of high quality standards and contractual obligations.

This is a fixed term, full time, parental leave cover for 12 months with the possibility of extension.

About Us

Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion, and Inclusivity.

Responsibilities

• As an integral part of MCCG's management team, you will contribute to ensure quality and excellence in team culture and support, service performance, and systems and policies.
• Lead, manage, mentor and motivate the Family Services team, ensuring high-quality service delivery.
• Develop and implement strategies to enhance family support programmes.
• Liase and collaborate with internal and external stakeholders to resolve complex/escalated issues.
• Oversee the programs delivering services for children and families experiencing separation and interacting with the legal system throughout the ACT and NSW.
• Manage budgets and resources effectively to ensure sustainability of services.
• Prepare reports and presentations for stakeholders, highlighting programme outcomes and needs.
• Ensure compliance with relevant legislation and organisational policies.

Qualifications

• Bachelor's degree in social work, psychology, or a related discipline with at least 5 years relevant experience.
• Program or social/community services management experience.
• Proven leadership skills and the ability to supervise, develop, manage and motivate a team.
• Excellent communication and interpersonal skills with a wide range of stakeholders and colleagues.
• Presentation and group facilitation experience as well as a solid understanding of clinical approaches, models and theories that underpin therapeutic interventions.
• Demonstrated high level of initiative and strong organisational skills.

Why Join Us

Looking for a meaningful career where you can make a real difference? Rewarding opportunities are available for passionate individuals to support the wider community across diverse program areas.

What We Offer:

• Generous Salary Packaging to boost your income
• Free Parking for your convenience
• Employee Assistance Program (EAP) for your wellbeing
• Opportunities for Professional Development
• Certified Great Place to Work

How to Apply

Please click "Apply Now" and submit your resume and a cover letter (not more than 2 pages), outlining your demonstrated experience and suitability for the role.

The successful applicant must have:

• A Current National Police check
• A current full driver's licence
• Current ACT Working with Vulnerable People Card and NSW Working with Children Check (or the ability to obtain one)

Please contact the Director of Counselling and Family Services, Laura Pound on 0488 771 454 or [email protected] using the subject line: Family Services and Contact Manager enquiry via EthicalJobs with any questions.

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.