• Temporary – Full-time 

Are you passionate about bringing library services to the community? Do you thrive on making a positive impact and enjoy working with volunteers? We are looking for a dedicated and proactive individual to join our team as Library Delivery Service Officer.

LET’S EXPLORE THE JOB 

The Library Service Delivery Officer reports to the Arts, Culture and Tourism Cultural Outreach and Volunteer Lead and coordinates the delivery of library materials to home service clients (including nursing homes), handles customer inquiries and organises volunteer activities, also supporting them in providing technological assistance to clients wishing to access online library services and digital resources. Additionally, performs home deliveries as needed. 

In this role, you will utilise the latest library technology (Spydus 10 technology and the Home Services Module) to select resources tailored to each client’s needs, including adaptive technologies for those with special requirements. You will guide clients in making the best use of our collections, services, and facilities. You will provide essential advice and assistance, ensuring that every client can access the information and resources they need. 

A significant part of your role will involve engaging with and managing volunteers and partnerships. You will be responsible for training, and ongoing support, ensuring that they are well-equipped to assist with library deliveries and online tech training for clients. By fostering a positive and supportive environment, you will help volunteers and partners feel valued and motivated, thereby enhancing the overall service delivery. 

Read the position statement and learn more about this exciting opportunity. 

Conditions of Employment include:

• May operate across departmental service delivery, Monday through to Sunday; 8.00am to 9.00pm
• Located across the ACT facilities with regular visits to external sites 
• If located at the Speers Point ACT facility, the incumbent may be required to assist with front of house service delivery using Spydus 10 technology 

LET’S HEAR ABOUT YOU 

With a strong focus on continuous improvement, you will always be looking for ways to enhance our services. Your outstanding customer service skills will be crucial in maintaining high standards and ensuring client satisfaction. By continuously seeking feedback and implementing improvements, you will help us achieve our mission of providing excellent library services to the community. 

This position offers a unique and rewarding opportunity to make a tangible difference in the community. By joining our team, you will help maintain the vital connection between the library and its customers, ensuring that everyone has access to the resources and support they need. Your work will not only enrich the lives of those you serve but also contribute to the overall success and reputation of our library services. 

We look forward to welcoming a dedicated, innovative, and compassionate individual to our team. Apply today to become a part of our mission to deliver outstanding library services to all members of our community. 

LET’S REVEAL THE PERKS

• Competitive salary commencing from $67,131 a year plus industry-leading 12 per cent superannuation 
• Temporary 12-month contract 
• 35-hour working week with flexible work arrangements
• Be mentored and work closely with your Leader in a supportive, empowering, innovative and collaborative work environment 
• We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program 
• At Lake Macquarie City Council, we value our staff and the hard work they do. In return we offer a range of benefits click here to view more benefits on offer 

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too. 

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• If this job sounds like you, we would love to hear from you! 
• Interviews will be held, Wednesday 26 June 2024. Please ensure you are available for face-to-face interviews 
• For enquiries related to the duties of the role, please contact Martin Payne, Coordinator Cultural Experience on 4921 0793 or via email [email protected] using the subject line: Library Service Delivery Officer - Speers Point enquiry via EthicalJobs.
• If you need assistance with submitting your application, please Blair Stevenson, Talent Acquisition Advisor, 4069 0083 or via email [email protected] using the subject line: Library Service Delivery Officer - Speers Point enquiry via EthicalJobs.
• We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement. 
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment. 

A position description is attached.