About Us

At Lives Lived Well, we’ve been treating and supporting people whose lives are affected by alcohol and other drugs for over 50 years. We also support people with mental health and gambling concerns and those transitioning from correctional centres. We’re growing fast and building a reputation as a trusted, innovative provider, focused on clinical excellence. Our driving belief is that “with the right support, people can change”.

Your opportunity

The Caboolture Veterans’ and Families’ Hub is our brand-new site dedicated to welcoming Australian Defence Force Veterans and their families. The Hub will provide integrated support to current and ex-service personnel and families.

This will be achieved by offering a multiservice suite for Veterans, which may include health and mental health services, well-being support, RSL-based advocacy, employment and housing advice, social connection, and access to counselling and support.

About the roles

We are currently recruiting two permanent full-time Veteran Wellbeing Case Managers.

In this rewarding position you will conduct initial wellbeing assessments and develop individual plans for clients that are holistic and inclusive of support on aspects such as their transition from the defence force, employment, finance, housing, health needs, advocacy, family relationships, social connections, cultural reconnection as well as any other considerations identified.

You’ll know that you’re leaving a positive wake when:

• In collaboration with veterans and their families, develop individual wellbeing plans to support them achieve their needs, including follow up to ensure progress through these plans.
• Ensure that veterans and their families have access to physical and mental health support using a stepped care approach.
• Engage with local community service providers to facilitate uptake of veterans and their families to access support available within the community and to ensure participation in activities outlined in their individual wellbeing plans.
• Provide guidance and support to veterans gaining or transitioning into employment and connecting them to specialist employment or education providers to gain the skills and knowledge they require.
• Respond to any crisis support needs through initial response and appropriate referral to crisis support providers.
• Provide access to first level financial advice, assistance, and guidance to help resolve immediate needs and work towards developing longer term goals.

The gross salary for this role ranges between $88,761 to $92,773 per annum. The salary on offer will depend on the successful candidate’s skills, knowledge, and experience.

What you’ll bring

To succeed in this role, there are some essentials you’ll need:

• Degree in social work, psychology, occupational therapy, or nursing.
• A lived experience or experience working with veterans and their families and/or DVA programs and a knowledge of the issues facing serving and non-serving defence personnel.
• Demonstrated experience in assessment, case coordination and case management with vulnerable people from diverse backgrounds (e.g., homeless, mental health, AOD, CALD including First Nations and/or people with disability).
• Able to undertake initial screening activities and comprehensive bio-psycho-social assessments.
• Knowledge of mental health, evidence-based interventions, and clinical practice.
• Demonstrated ability to conduct a risk assessment (e.g., suicide risk and violence) and plan for safety accordingly.
• Highly developed consultation, communication, and interpersonal skills.
• Ability to prioritise key responsibilities and tasks, including the effective and efficient planning and coordination of a complex caseload.
• Defence experience or those with direct lived experience supporting veterans is desirable. 

What matters most is that you’ll live and breathe our values, which means:

• You are humble, human and full of hope.
• You show up and share.
• You ask: Why not? And what’s next?
• You leave a positive wake.

We believe that through these values, we do our best work - for each other, for clients, and for the communities we work in. And it’s a promise we make to you about the kind of experience you will have working for us.

Why work for Lives Lived Well?

Well, it’s about people, purpose, impact and growth.
We think you’ll love working with our talented people across services that are as diverse as the communities we work in. We’ve grown significantly, with no plans of slowing down.… giving you a real opportunity to go further!

At Lives Lived Well:

• You’ll grow as a person and as a professional, extending your knowledge and skills beyond the norm.
• You’ll be trusted with autonomy in a supportive, respectful environment.
• You’ll make a lasting impact - on clients, the community and a team that cares as much as you.

But it’s more than that.

You’ll join a curious team that thinks differently and seeks new ways. We look to the evidence. We explore new ideas. And when we reach “better”, we ask, “What’s next?” Which means you’ll need to be comfortable with change - you’ll enjoy variety, the agility, and the opportunity to achieve more, faster.

Why? We believe that through these values, we do our best work - for each other, clients, and our communities. And it’s a promise we make to you about the kind of experience you will have working for us.

And while you support others, we’ll support you with some great benefits including:

• An extra five paid leave days per year to support your wellbeing and work-life balance.
• Salary packaging to increase your take-home pay.
• Paid parental leave of 8 weeks.
• An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
• Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centers across Australia, at a discounted rate.

Are you ready to imagine the possibilities? Here’s how to apply

Click Apply Now to submit your application.

For questions about the role or to obtain a position description, email [email protected], using the subject line: Veteran Wellbeing Case Manager enquiry via EthicalJobs.

In order to serve the diverse needs of our communities, we actively welcome applications from people of a diverse range of social, cultural and gender backgrounds, including First Nations Peoples.

Confirmation of employment will be subject to candidate's possession of a Current Australian Drivers Licence, Working with Children Check and completed Australian Criminal History Check and provision of COVID-19 vaccination certificate, in line with the LLW vaccination Policy.