About us 

Living Proud was founded more than 50 years ago by a group of courageous community members who established the first gay and lesbian rights movement in Australia, called the Campaign Against Moral Persecution WA (CAMP WA). While lobbying to decriminalise homosexuality, CAMP WA established a telephone support line, called ‘Phone a Friend’.

‘Phone a Friend’ tapped into a significant unmet support need and led to the establishment of the Homosexual Counselling Service of WA in December 1973, later named the Gay and Lesbian Counselling Service (GLCS). The GLCS continued to provide telephone and other peer-based support, information, and advocacy services.

The name ‘Living Proud’ was originally used as the name of the LGBTI Suicide Prevention Project run by GLCS from 2011 to 2013. The name ‘Living Proud’ was later adopted to reflect the inclusive nature of our organisation and services.

We strive to improve the health and wellbeing of lesbian, gay, bi+, transgender, intersex, queer and other diverse people.

ABOUT THE ROLE

The Services Manager oversees the delivery of programs providing direct support services to the LGBTIQA+ community. A core service offering provided is the QLife program. The Services Manager will be responsible for ensuring high quality service delivery in-line with agreed service standards, national frameworks, and legislative requirements; provide support and supervision to staff, manage program budgets and representing Living Proud at a local, state, and national level. They will be an experienced, motivated, and strategic leader. They will possess strong leadership skills that will support the development and maintenance of a positive, supportive, and respectful team culture. They will have exceptional communication skills and be experienced in developing and maintaining strong sector and funder relationships. Critical to this role is to have a complex and intersectional understanding of the issues faced by the lesbian, gay, bisexual, transgender, and intersex (LGBTI) communities and specifically those living with or impacted by family or relationship violence, poor mental health, isolation and suicidality.

Please view attached position description attached for more information.

For any questions about the position, please email [email protected] using the subject line: Services Manager enquiry via EthicalJobs.  

Salary:  $100,785 + Super (SACS award)  

Duties:

Leadership

• Provide positive leadership and role model professional, supportive, and respectful behaviour to all team members and stakeholders.• Develop and maintain a positive, safe, and cohesive team environment.
• Adhere to, implement, and ensure program staff understand and implement, Living Proud’s policies and procedures including Workplace, Health and Safety.
• Provide leadership to guide service development and participate in strategic planning activities.
• Represent Living Proud at external meetings, forums, or events.
• Develop and maintain positive and professional relationships with internal and external stakeholders. • Networking, collaboration and stakeholder management with partner organisations, referral agencies and funders.
• Work collaboratively with the Living Proud leadership team and support change management processes.
• Support the recruitment. induction, development, review, and management of staff in the Services team. Staff Support
• Provide regular 1:1 supervision to team members that is supportive and person-centred on regular basis.
• Provide debriefing support as required.
• Provide training and skill development, or seek training opportunities for team members, as appropriate. Service provision
• Ensure high quality service delivery in-line with agreed service standards, national frameworks, and legislative requirements.
• Lead accreditation and quality improvement processes.
• Service development planning and activities.
• Development of policies and procedures to guide best practice service delivery.
• Implementation and oversight of information management. Administrative/Other

Staff Support

• Provide regular 1:1 supervision to team members that is supportive and person-centred on regular basis.
• Provide debriefing support as required.
• Provide training and skill development, or seek training opportunities for team members, as appropriate   

Service provision

• Ensure high quality service delivery in-line with agreed service standards, national frameworks, and legislative requirements.
• Lead accreditation and quality improvement processes.
• Service development planning and activities.
• Development of policies and procedures to guide best practice service delivery.
• Implementation and oversight of information management.

Administrative/Other Duties

• Management and reporting of program budget.
• Development of relevant program reports.
• In collaboration with the CEO, preparation of tenders and submissions.
• Attend to the administration, coordination and rostering of program staff and volunteers.
• Stay updated on organisational and sector information, resources, and literature.
• Ensure the maintenance of accurate client records and program data.
• In collaboration with CEO and relevant partner organisations, maintain IT systems for service delivery.
• Other duties consistent with the position where reasonably required and/or requested

Essential Criteria

• Relevant tertiary qualification in health or community services, such as social work, psychology or counselling and demonstrated workforce experience.
• Identify as part of the lesbian, gay, bisexual, transgender, gender diverse, Intersex, asexual (LGBTIQA+) community. It is a genuine occupational qualification of this position to be LGBTIQ+ in accordance with section 35(ZD) of the Equal Opportunity Act 1984.)
• Experience in leading a program, with demonstrated leadership skills including the ability to manage a program, monitor performance, empower staff and develop a positive team culture.
• An understanding of contemporary health service management and an ability to apply that knowledge (e.g. risk management, financial management, project management, the development of quality systems and clinical governance).
• Experience in developing and maintaining partnerships with service providers, government, and other internal/external stakeholders, to enhance service delivery and build sector capacity.
• Demonstrated experience in managing program budgets and meeting funding, target, quality, and other reporting or performance related requirements.
• Well-developed written, verbal and non-verbal communication skills 

Desirable Criteria

• Strong proficiency in using software including Microsoft Office Suite.
• Well-developed planning, time management and organisational skills 

Applications will be taken on an ongoing basis until a suitable applicant is found. Please do not delay your application.