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QLife Peer Support Coordinator

Living Proud LGBTIQ+ Community Services of WA
  • Reports to: Manager of Counselling

Role Remuneration & Conditions:

  • This role is classified Level 5.1 based on the Social and Community Services (Western Australia) Interim Award (July 2023)
  • 3 days a week (0.6 FTE) for 6 months with the possibility of extension.

Living Proud LGBTIQ+ Community Services of WA is seeking a passionate and dedicated individual to join our team as the QLife Peer Support Coordinator. As a non-profit organisation serving the Western Australia LGBTIQ+ community, Living Proud provides mental health support, information, and resources to improve the health and wellbeing of LGBTIQ+ individuals through the national QLife peer support service. This role offers an opportunity to make a significant impact by coordinating the QLife peer support volunteer program within our organisation.


The QLife Peer Support Coordinator will be responsible for the recruitment, training, supervision, and support of QLife peer support volunteers within Living Proud. Reporting to the Manager of Counselling, the Peer Support Coordinator will play a key role in ensuring the smooth functioning of the QLife volunteer program and maintaining effective communication with volunteers. This position requires close collaboration with various stakeholders to deliver high-quality services.


  1. Volunteer Recruitment: Develop and implement a volunteer recruitment plan, including utilising social media platforms and promotional materials. Coordinate volunteer induction sessions and manage practical arrangements.
  2. Intake and Training: Conduct intake interviews, manage screening checks, deliver initial training courses, and provide ongoing feedback and support to trainee volunteers. Update and maintain training resources and volunteer profiles.
  3. Volunteer Management: Lead the development of volunteer management policies and tools. Supervise and support volunteers, assess their performance, and conduct debrief and exit sessions. Ensure proper record-keeping and disposal of shift notes.
  4. Volunteer Development: Identify training needs, contribute to the development and delivery of volunteer training sessions, and source relevant resources to support volunteer skills and knowledge development. Coordinate professional development activities and engage volunteers through social media.
  5. Administration: Oversee volunteer rosters, manage volunteer information systems, coordinate volunteer communication, organise recognition events, and maintain volunteer paperwork and records.



  1. Identification as part of the LGBTIQ+ community.
  2. Bachelor's degree or equivalent experience in a relevant field (e.g. Counselling, Social Work, Psychology).
  3. Demonstrated experience in volunteer recruitment and support.
  4. Demonstrated experience in training program development and delivery.
  5. Experience working in a clinical/mental health organisation.
  6. Strong interpersonal and communication skills, written and verbal.
  7. Proficiency in volunteer management systems and databases.
  8. Experience fostering a positive and healthy workplace culture.
  9. Understanding of barriers faced by LGBTIQ+ individuals and commitment to Diversity, Equity, and Inclusion practices.
  10. Knowledge of Living Proud values and commitment to continuous learning.
  11. Strong organisational skills and ability to prioritise tasks and meet deadlines.


  1. Experience in phone and/or web chat-based support services.
  2. Current Australian driver's licence, Police Check, and Working with Children Check.
  3. Experience in producing newsletters and communication tools.

Applying for a Position

Appointments to positions with Living Proud are based on merit. This means that the applicant who is judged to be the most capable of carrying out the duties of the position will be offered the job. The decision to appoint is based on:

  • the applicant’s written application;
  • performance at interview; and
  • checking with at least two referees.

Preparing an Application

Your written application must stand on its merits. Do not assume that the selection panel knows what you have achieved in the past. If you do not demonstrate how you meet the criteria for the position you will not be called for an interview. The completeness and relevance of your application will determine whether or not you are called for an interview. Where a large number of applicants meet the essential and desirable requirements, only those applicants who most strongly meet the requirements will be selected for interview.

There are two (2) steps to preparing an application:

  1. Submit a covering letter, including all contact details, that addresses all of the “Selection Criteria” as outlined in the position description. You should use statements with examples that clearly demonstrate your competency in a particular area. The covering letter should be a maximum of three pages.
  2. Attach a current copy of your Resume, including the contact details of two professional referees.

Applicants who fail to demonstrate that they meet the requirements of the position will not be invited to attend an interview. Please note that it is not necessary to send in copies of your qualifications, references or awards at this time.

This is an LGBTIQ+ peer role. Applicants must identify as part of the LGBTIQ+ community.

Join Living Proud today and contribute to creating a more inclusive and supportive community for LGBTIQ+ individuals. Apply now!

The job advertisement and the Position Description provide the basis for the selection process as they specify accountabilities and the selection criteria needed to satisfactorily perform the duties of the position.

Questions or queries about the role prior to application are to be directed to Jaye Edwards, Specialist Peer Supporter, via email to [email protected], using the subject line: QLife Peer Support Coordinator enquiry via EthicalJobs.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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