About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

You will be a part of the National Safeguarding Unit supporting and enabling Client Services in providing services. This will include the co-ordination, management and reporting on the use of Restrictive Practices, providing system support, management of data sources, reporting and analysis and contribution to continuous improvement.    

We have two positions available, a permanent full time role and a 12 month full time maximum term contract, location flexible.

Key Responsibilities

• Provide support for Client Services staff to report on the use of Restrictive Practices to the NDIS Quality and Safeguards Commission,
• Develop and maintain local information systems, such as restrictive practice registers Complete data input, analysis and reporting, compiling information from existing systems, Client Services and other sources
• Generate statutory reports to the NDIS Quality and Safeguards Commission and other regulatory bodies
• Generate routine and ad hoc data reports
• Assist in the collation of information to respond to queries and requests from the NDIS Quality and Safeguards Commission
• Use data to identify and report systemic issues that relate to quality and compliance
• Assist in the creation and monitoring of quality and compliance performance indicators
• Contribute to the design and implementation of corporate information systems
• Arrange and participate in the placement of documents and files onto the intranet and other systems

Skills & Experience

• Demonstrated experience in the development and use of data systems
• Demonstrated experience in incident management
• Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed legislative timeframes
• Demonstrated experience working with a range of systems and data bases e.g. Sharepoint, MS Access, CRM
• Well-developed analytical and problem solving skills
• Strong verbal and written communication skills
• The ability to work collaboratively with internal and external stakeholders including peers, employees, external organisations, funding bodies and government agencies
• The ability to work well under pressure and within tight timeframes
• Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel
• Ability to maintain confidentiality

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia’s largest social purpose organisations
• Two roles - permanent full time and a 12 month full time max term contract, location flexible.
• Monthly rostered days off and salary packaging benefits

How to Apply

Include your resume and covering letter in one document, click ‘Apply now’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at [email protected] using the subject line: Information Management Officer - Safeguarding Unit - Location Flexible enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)