Header

Lifeline Australia's logo
Apply NowMore from this Employer
Lifeline Australia's logo

Crisis Counselling Supervisor - Tele Health / Text

Lifeline Australia

About the Role:

The purpose and key focus of the role is to manage indirectly Crisis Supporters and directly In-Shift Supervisors across Lifeline network so that a high availability and quality service is delivered. The person fulfilling this role will be a compassionate and thoughtful leader who is motivated to ensure Australian’s can access help when in crises. You will be comfortable working within multi-disciplinary teams to stand up and deliver tele health services through a variety of channels.

The Crisis Counselling Supervisor – Tele Health/ Text will work closely with the in-shift supervisors to ensure the delivery of responsive crisis support services.

Experience and Education

  • Hold ongoing full accreditation under a National health, social work or counselling registration board. Acceptable accrediting bodies include, but are not limited to Australian Health Practitioner Regulation Agency (AHPRA), Australian Counselling Association (ACA) Level 2 or higher, Australian Association of Social Workers (AASW) or Psychotherapy and Counselling Federation of Australia (Clinical Member)
  • Be registered with Lifeline Australia

Essential Requirements:

  • 5+ years’ experience in social services, mental health, social work, psychology or related field leading a team
  • Proven experience in Service Delivery via a remote or blended workforce and partnership models.
  • Able to leverage continuous improvement based on strategic needs
  • Budget experience and managing staff for non-for-profit sector
  • Change implementation
  • Strong stakeholder management skills
  • Very strong engagement and community consultation skills
  • Complaints handling/conflict resolution experience
  • Appropriate qualifications in social service or science to ensure full understanding of the mental health sector
  • Proficient in Microsoft Office Suite

Position Duties:

Key activities of the position will be to:

  • Manage a team of support supervisors to ensure high quality crisis support
  • Ensure the daily operations delivery’s on key performance metrics
  • Taking a lead role in service delivery initiatives
  • Oversee, facilitate and support the operations governance for service delivery including the development of documentation and communication tools
  • Ensure that quality standards are upheld through the establishment of quality processes and procedures
  • Develop and implement a continuous improvement program
  • Other duties as required to support the Human Resources team

Desirables:

  • Completion of the current CSWT eLearning if they have not undertaken a Crisis Supporter or ISS role within the last 2 years

Benefits:

  • Have a real impact on society working for Lifeline Australia
  • Lots of variety and opportunities within the organisation
  • Career development
  • Expand your skill set and excel at a thriving time of transformation.

How to apply

Interested applicants should submit their application addressing the Essential Requirements and Position Duties together with their resume to recruitment@lifeline.org.au, using the subject line: Crisis Counselling Supervisor - Tele Health / Text application via EthicalJobs by COB Friday, 10 April 2020.

Only shortlisted candidates will be contacted for interview.

Lifeline Australia is an equal opportunity employer.

Email me more jobs like these

Jobs in Sydney