• Part-time (28 hours per week)
• $70 k (pro-rata)

Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

About the role

The Supporter Services Officer’s primary purpose is to support the Development team with various administrative processes, specifically related to the processing and administering of incoming philanthropic gifts.

• Support financial administration
• Be a competent user of our Salesforce CRM and third-party systems to support the Development Services Manager and Development Officer – Data and Analytics in day-to-day fundraising activities and other administrative support.
• Support the Development Team with thank you and welcome calls for our regular giving program as well as administering our in-memory program. Also donor face to face enquiries, database support and other ad-hoc administrative duties
• Support the Director of Development with ad hoc administrative tasks including but not limited to meeting set up, minute taking, organising catering and other tasks as required.

Skills and experience

• Ability to align with the vision and values of Chris O’Brien Lifehouse
• Strong attention to detail, an interest in finding ways to streamline processes and an interest in maintaining data integrity
• High emotional intelligence, sympathy, empathy and compassion
• Methodical and well-organised, with the ability to prioritise and complete daily tasks in a logical and efficient manner
• Ability to work independently with minimal supervision as well as part of a team with competing demands and a proactive nature

Essential Criteria

• Strong customer service skills and an ability to work in a high paced clinical environment
• Well-developed computer literacy skills, including intermediate knowledge of MS Word and intermediate knowledge of Excel
• Good verbal and written communication skills, including the ability to write well-structured, professional emails to internal and external clients
• Min 2 COVID doses + current seasonal influenza vaccination
• Experience with Salesforce CRM or similar fundraising database (desirable)
• Understanding and principles of finance and fundraising programs (desirable)
• Experience handling information of a confidential or sensitive nature (desirable)

Benefits

• Optional NFP tax free benefit of $15,900 per annum
• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.