Job description

Liberator Australia is excited to announce an opening for a full-time or part-time Customer Service and Administration Officer. This position is perfect for a passionate and capable individual dedicated to creating positive connections and offering quality support for our customers.

About Us:

Liberator provides augmentative and alternative communication (AAC) devices and AAC training for people with communication support needs, their families, Speech Pathologists and their support networks. Liberator is part of PRC-Saltillo, which has been a leading innovator in the highly specialised field of voice-output communication since 1966. Along with Australia, it has subsidiaries in the UK, Germany, and Canada.

Building personal connections with each other and those we support is a cornerstone of Liberator's company values. As a part of our growing organisation, you will join a supportive and close-knit team spread across Australia.

The key responsibilities of this role are:

• Manage 15-25 phone calls per day, providing frontline support and call triage.
• Manage the resolution of email and web support tickets.
• Deliver basic troubleshooting and configuration support for communication devices (full training provided).
• Manage device repair returns efficiently.
• Maintain and update customer data records with high attention to detail.
• Resolve all open ticket statuses within the organisation, serving as a liaison between internal teams and external customers.
• Support various administrative tasks in sales, device trials, repairs and shipping with a teamwork focus.
• Contribute ideas for ongoing improvements to enhance both the internal and external customer experience.

Our ideal candidate will bring:

• Minimum 2 years experience in a customer service and/or administration role.
• A natural, clear and confident phone manner, and an ability to listen to people and respond with patience and understanding.
• A warm, empathetic approach to resolving issues, liaising with both external clients and internal colleagues.
• Creative problem-solving skills, with an interest in learning basic communication software and technology.
• Proficiency in Microsoft 365 suite (Outlook, Teams, Excel, Word).
• Previous experience working in allied health or disability will be highly regarded.

At Liberator, we understand that exceptional service—both to our clients and between team members—is built on teamwork and a shared drive for quality service. We're looking for someone who sees beyond the tasks to the human impact of their work.

The position is offered full time or part time with a minimum 0.6 FTE.

To Apply:

Please submit your CV and a cover letter explaining why you would like to work with us at Liberator.

If you have any questions regarding the role please email Angela Butler [email protected] using the subject line: Customer Service and Administration Officer enquiry via EthicalJobs.