• Office based in Sydney CBD (2000), with flexibility and WFH options
• Competitive remuneration on SCHCADS Award Level 7
• Full-time, contract to 30th June 2028

About Us

LGBTIQ+ Health Australia (LHA) is the national peak health organisation in Australia, supporting healthy lesbian, gay, bisexual, trans/transgender, intersex, queer and other sexuality, gender, and bodily diverse people and communities throughout Australia and the world, free from stigma and discrimination.

About The Role

The Digital Health Director is responsible for the overall leadership and strategic direction of digital health services, including the QLife service, MindOut-QLife and the Australian Digital Health Agency Project.

QLife provides Australia-wide anonymous, online and telephone peer support to LGBTIQ+ people across Australia. The focus of this role is to ensure that the QLife program is delivered to the highest standard and is guided by current research and models of best practice.

QLife is delivered in partnership with four (4) LGBTIQ+ community-controlled organisations, and this role requires a strong focus on stakeholder and workforce engagement, visionary leadership, inspiring excellence, strong collaboration across all partner sites, including supporting delivery partner CEOs to ensure quality standards, leadership and collaboration across program deliverables align.

The Australian Digital Health Agency Project aims to empower LGBTIQ+ people to make informed decisions about their health. This is achieved through community consultation and the development of resources related to digital health tools.

In addition, the Digital Health Director will ensure the smooth running of national advisory groups and governance committees, as well as staff and volunteer induction and training programs. The role is also accountable for the delivery of a consistent national service guided by QLife’s national operating model, practice framework, key performance indicators and robust monitoring systems and the role champions comprehensive people strategies that foster a positive, inclusive culture, enhancing employee and volunteer engagement.

The Digital Health Director works strategically with the Acting Executive Director: National Learning and Capacity Building Programs, the Mental Health and Suicide Prevention Director, and QLife partners to ensure QLife services are maximised. The work of this role is guided by the deliverables and key performance indicators in the program’s funding contracts and this role is pivotal in working with the greater LHA team to implement our strategic priorities outlined in the 2024-2029 Strategic Plan, and the 10 year (2025 -2035) National Action Plan for the Health and Wellbeing of LGBTIQA+ People.

All roles at LHA must place the needs of LGBTIQ+ Aboriginal and Torres Strait Islanders, BrotherBoys and SisterGirls as a priority across all our programs. It is a requirement that all staff ensure that all aspects of their work consider and incorporate LGBTIQ+ Aboriginal and Torres Strait Islanders, including BrotherBoys and SisterGirls.

REPORTING STRUCTURE

This position reports to the Acting Executive Director: National Learning and Capacity Building Programs.

Direct reports include:

• QLife Program Lead
• Data and Evaluation Coordinator
• Peer Practice Lead
• Digital Health Coordinator
• Project staff

EXPERIENCE REQUIRED

Management Experience

Minimum 5 years' senior management experience demonstrating:

• Leadership of peer-based services/lived experience roles
• Multi-faceted project and partner management
• Program evaluation and data management
• Risk management
• Change management in evolving environments

LGBTIQ+ Sector Knowledge

Comprehensive understanding of LGBTIQ+ communities including:

• Current health and wellbeing issues
• Peer work, mental health, and suicide prevention best practices
• Health disparities affecting specific groups:
• Indigenous LGBTIQ+, BrotherBoy and SisterGirl communities
• Ageing and aged care needs
• Alcohol and other drugs
• Social inclusion
• Human rights commitment and advocacy

Service Development and Implementation

Demonstrated track record in:

• Peer-based health and wellbeing service management
• Program evaluation and implementation
• Compliance frameworks and quality standards
• Strategic planning and campaign implementation

Stakeholder Engagement

Proven experience in:

• Working knowledge of telephone & digital services
• Building strong relationships across government and non-government health sectors
• Understanding government operations (Commonwealth and State/Territory)
• Using diverse influencing strategies to achieve organisational goals

Professional Skills

Demonstrated capability in:

• Working effectively in small team environments with minimal supervision
• Exercising high degree of judgement, confidentiality, and sensitivity
• Collaborative teamwork

Aptitude & Interpersonal Skills

Demonstrated delivery across:

• Sound interpersonal and negotiation skills for achieving results while maintaining important relationships and for representing the organisation.
• Strong communication skills, especially the ability to coordinate support in a geographically diverse network of people and organisations.
• Strong initiative and self-motivation and ability to work autonomously and as part of a team.
• Excellent professional boundaries and the ability to demonstrate this in the team.
• Administrative and organisational skills and the ability to work with a demanding workload in a timely way.
• Planning and evaluation skills, including the capacity to analyse data and interpret and apply research and evaluation findings.
• Ability to manage complex and often competing tasks and priorities to deliver high quality outcomes – a significant factor in determining performance effectiveness.
• Capacity to work productively in a team both within LHA, its Member Organisations and other organisations.
• Ability to work collaboratively to resolve complex issues, including with stakeholders who may hold differing views and conflicting interests.
• Excellent judgement to manage and advise on sensitive issues that may involve reputational risk.

KEY PERFORMANCE INDICATORS.

• Satisfactory achievement of ongoing targets, goals and objectives as set and agreed with the CEO and the organisation.
• Preparing, completing, and submitting documentation and reports in accordance with Organisational and funder standards and timeframes.
• Manage and deliver high quality programs and projects within agreed timeframes and to the standard expected of the Organisation.
• The activities undertaken are fully compliant with statutory, commercial, and legal requirements.
• Management, supervision, utilisation, development, and engagement of staff reporting to the position including effective performance management.
• Following instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of LHA, members and require regulatory standards.
• Following utilisation and promotion of LHA Organisational policies and procedures, values and WHS requirements

If you are excited about the opportunity to make a meaningful difference in the lives of LGBTIQ+ people and possess the experience outlined above, we invite you to click "Apply Now" to submit your application.

Join our team and be part of an organisation that is dedicated and committed to creating positive change and advancing the health and well-being of LGBTIQ+ people and communities.

Accessibility

• If you have any access requirements or need to submit your application in alternative format, please contact us at [email protected] using the subject line: Digital Health Director enquiry via EthicalJobs to discuss.
• You can apply verbally over the phone or through a face-to-face meeting if you cannot submit a written application.
• You will need to tell us about your previous work experience, your suitability for this role and your answers to the target questions.

Please note that this position is an in-person role and as such this position is open to Sydney based applicants only.