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Service Manager - Rough Sleeping Solutions

Launch Housing

About the opportunity and benefits

  • Permanent, full-time
  • Key leadership role that can make a real difference in people's lives
  • $113,668.54 - $116,067.42 base + super + NFP salary packaging
  • Flexible working arrangements including work from home
  • Up to 5 days Well-being leave on top of annual leave

Our permanent and fixed term employee benefits include:

  • Contributing to useful and rewarding work and giving something back to the community
  • Wellbeing days, ceremonial leave, carers leave and study leave
  • Flexible working arrangements
  • Purchased leave
  • 17.5% leave loading
  • Gender neutral paid parental leave (after 12 months of service)
  • Training and career growth opportunities across Launch Housing
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • Positive, supportive and progressive work environment

About the role

As Service Manager you will be responsible for leading Launch Housing’s vision, values and strategy through a Trauma Informed Leadership approach. You will be accountable for the delivery of assertive outreach programs and the integration and ongoing support of Functional Zero.

You are a leader who focuses on impact and outcomes through a trauma informed lens and who understands gendered experiences of homelessness for people sleeping rough. You will be skilled in partnership and stakeholder management and be experienced in quality and service improvements and innovation in service design. You will demonstrate leadership diverse teams to ensure workplace and spaces are physically, culturally and psychologically safe for staff. You will be adaptive and experienced in leading through change to create new ways of working.

You will:

  • Ensure a consistent, compliant, and best-practice approach to service delivery across all rough sleeping solutions.
  • Establish operational procedures which impact on activities undertaken and outcomes achieved by the service programs, the organisation, and the sections of the community we serve.
  • Develop lasting partnerships with values aligned and complementary service providers.
  • Effectively supporting, maintaining, and sustaining established service level partnerships.
  • Support improvement of client outcomes and satisfaction across all rough sleeping services.
  • Report routinely against agreed and established data trends, outcomes, and impacts, ensuring that key data is available to quantify the impact and outcomes of rough sleeping services.
  • Collaborate with external contractors and Corporate Services to ensure effective and efficient operation of rough sleeping services.
  • Inspire and drive a high-performing team, fostering a culture of excellence, outcomes, and inclusivity with a strong safety focus both physical and psychological.

About you

If you're passionate about creating a positive, engaging and thriving work environment while contributing to our mission to end homelessness, we invite you to apply and be a part of our cause. Your focus, leadership and dedication will be instrumental in shaping our program’s future and ensuring an engaging and rewarding career with us.

You are a collaborative, adaptive and values driven leader with a passion to make a real difference in people’s lives. You have proven experience working in community or public sectors and it would be advantageous to have experience in a similar program.

You will also have:

  • Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context, and systems.
  • Demonstrated ability to work collaboratively with others towards effective client outcomes.
  • Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

About Launch Housing and our culture

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

If you require reasonable adjustments at any stage of the recruitment process please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.


To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role please contact Kate Ribton-Turner on [email protected] or Bianca Cirelli on [email protected] using the subject line: Service Manager - Rough Sleeping Solutions enquiry via EthicalJobs

A position description is attached.

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application.

How to apply

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