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Service Manager - Long Term Supportive Housing

Launch Housing

About the opportunity and benefits

  • Join a leading housing & homelessness organisation with great benefits and inclusive culture
  • Rewarding People Leadership role
  • Permanent, full-time
  • $113,668.54 - $116,067.42 base + super + NFP salary packaging
  • Up to 5 days Well-being leave on top of annual leave

Our permanent and fixed term employee benefits include:

  • Contributing to useful and rewarding work and giving something back to the community
  • Wellbeing days, ceremonial leave, carers leave and study leave
  • Flexible working arrangements
  • Purchased leave
  • 17.5% leave loading
  • Gender neutral paid parental leave (after 12 months of service)
  • Training and career growth opportunities across Launch Housing
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • Positive, supportive and progressive work environment

About the role

As Service Manager, you will be responsible for the 24-hour operational management and delivery of effective services including Elizabeth Street Common Ground, the first supportive housing of its kind to be purpose-built in Melbourne 13 years ago in partnership with Unison Housing and DFFH. Launch Housing provides case management support to 65 renters who have had a history of homelessness and provides 24-hour concierge support to the building. The Common Ground model is centred on strengthening individual’s independence and communities by developing sustainable and affordable housing. Common Ground brings people together in a managed building, which includes spaces for community engagement, living skills capacity building, and leisure and recreation.

You will be ensuring operational goals and standards are met and an effective service delivery is provided to all clients accessing the services in accordance with the housing first and trauma informed approaches reflected within Launch Housing Practice Framework standards.

You will lead programs that understand and support diversity and inclusion and work to address disadvantage and promote positive change and help our clients achieve their desired outcomes with improved health and wellbeing, and greater access to appropriate health services. You will be skilled in partnership and stakeholder management and be experienced in quality and service improvements and innovation in service design. You will work collaboratively with internal and external stakeholders in developing an Alcohol and Other Drugs, Harm Reduction and Mental Health Service Strategy approach across Launch Housing services to help set up a service model opportunity for long term housing and expand both in reach and on-site support to residential sites.

You will

  • Support a culture of continuous learning and innovation of enhancing Long Term Supportive Housing services, the organisation, and partnerships.
  • Regularly review and monitor services to identify possible improvements and required re-developments to enhance client outcomes with focus on housing outcomes, health & wellbeing improvements, and community connections.
  • Develop lasting partnerships with values aligned and complementary service providers.
  • Effectively support, maintain, and sustain established service level partnerships.
  • Engage key stakeholders in developing key projects with a focus on continuous improvement and service offer to clients.
  • Support improvement of client outcomes and satisfaction across all long-term supportive housing services through a person-centred and trauma informed approach, harm reduction and recovery-oriented practices.
  • Inspire and drive a high-performing team, fostering a culture of excellence, outcomes, and inclusivity with a strong safety focus both physical and psychological.

About you

You have demonstrated operational and management experience within the community and/or public sectors. You will have sound people leadership qualities including a high degree of initiative, critical thinking skills, integrity and accountability. As a leader you know it’s your relationships with your team that will create success and your staff’s wellbeing is paramount for you.

You get a kick out of seeing others thrive, but you won’t shy away from the tough conversations when needed. You’re excited by change, you like to plan and dream big, but you know how to get things over the line and balance competing demands. You thrive in building strong stakeholder relationships including community networks and third-party partnerships. You are focused on quality & compliance and committed to making a real societal impact.

You will also have

  • Demonstrated understanding of the trauma informed leadership approach, and knowledge of harm reduction & recovery-oriented practices, and the impacts of this on client care.
  • Demonstrated ability to work collaboratively with others towards effective client outcomes.
  • Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

About Launch Housing and our culture

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

If you require reasonable adjustments at any stage of the recruitment process please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, Melinda Wagner - Group Manager, Health & Wellbeing on [email protected] using the subject line: Service Manager - Long Term Supportive Housing.

A position description is attached.

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application. 

How to apply

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