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Intensive Case Manager

Launch Housing
  • Permanent, part-time role, 68.4 hours per fortnight
  • $42.5554 per hour + super + NFP salary packaging
  • Based in Southbank
  • Additional well-being leave available


The Intensive Case Manager will provide an intensive level of engagement during a client’s stay at Southbank. The role will assist clients to link with internal and external services suitable to meet their individual support and accompany the client to appointments to assist with engagement and follow-up.

The Intensive Case Manager will also provide intensive outreach to their clients in the community once stable accommodation has been secured or to continue assisting with housing options. The support will be delivered through assertive outreach, providing continuity of care and portable support for the client across their accommodation outcomes.


  • Work with a multidisciplinary team to provide comprehensive intensive case management service to clients, using a strengths-based approach including assistance with accommodation, advocacy, assessment, referral and the development of community supports.
  • Conduct internal assessments to assist in measuring clients progress while participating in support.
  • Assist clients to maximize their options and potential by facilitating their involvement in community and social activities, recreational and training opportunities.
  • Advocate on behalf of clients where agreed, including liaising with mental health, drug and alcohol services, legal institutes, government and non-government service providers.
  • Ensure a collaborative service delivery by initiating/attending case management meetings with professionals and assisting clients to access specialist supports.

For more information, please refer to the position description.


  • A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs and/or relevant experience.
  • Demonstrated understanding of housing and homelessness policy, context and systems.
  • Demonstrated ability to work collaboratively with others towards effective client solutions.
  • Good interpersonal and communication skills, both verbal and written.
  • Well-developed organisational and time management skills.
  • Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
  • Excellent problem-solving skills.
  • A valid Victorian Driver’s License.
  • Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.


Our permanent and fixed term employee benefits include:

  • Contributing to useful and rewarding work and giving something back to the community
  • Wellbeing days, ceremonial leave, carers leave and study leave
  • Flexible working arrangements
  • Purchased leave
  • 17.5% leave loading
  • Gender neutral paid parental leave (after 12 months of service)
  • Training and career growth opportunities across Launch Housing
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • Positive, supportive and progressive work environment


Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.


To apply for this opportunity, please click on 'Apply Now' button. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Cara Gillespie on [email protected] using the subject line Intensive Case Manager enquiry via EthicalJobs

Note that interviews will be scheduled for after 6 May, 2024.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Intensive Case Manager enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

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