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Case Manager

Launch Housing
  • Permanent full-time, based in Melbourne, CBD
  • Make your impact by supporting people to build their independence in a permanent housing setting
  • $42.5554 per hour + super + NFP salary packaging
  • Additional wellbeing leave


We are seeking the services of an experienced, motivated, enthusiastic, skilled and qualified Social Worker or associated professional who enjoys working with people with multiple and complex needs in a permanent housing setting.

You'll be part of our Elizabeth Street Common Ground (ESCG) team. At ESCG, we have a successful model of housing for people who have experienced chronic homelessness and provides permanent affordable housing to 131 people, 65 of whom have experienced chronic homelessness and have multiple and complex support needs.

The model also provides 24-hour on-site support/concierge services, with a number of allied health and recreation/educational services also located on site. Launch Housing provides support services and Unison manage all property and tenancy services.

Reporting to the Coordinator - (Elisabeth Street Common Ground) ESCG, you'll assist people who have experienced chronical homelessness to maintain their housing independently, as well as achieve improvements in personal well-being, social connectedness within a trauma informed care and recovery focused framework.

The role offers a unique learning opportunity and experience that will enable you to build high level experience/skill working with vulnerable people.

You will

  • Develop long term case plans with residents and assisting them to implement strategies to achieve their goals by building on their strengths, aspirations and focusing on solutions.
  • Initiate and maintain contact with residents using flexible engagement strategies to build positive relationships that support self-determination, independence and achieve their case plan goals.
  • Work closely with Unison Housing to support residents to address tenancy related issues to sustain tenancies.
  • Advocate for residents in legal/housing matters through linkage to professional legal counsel and the provision of support documentation, liaison with the landlord, external mental health, and legal service providers, and/or attendance at VCAT and or court.
  • Advocate on behalf of residents with other agencies to ensure access and delivery of services.

Note: The role will have a strong focus on supporting clients who identify as women and who have experienced domestic violence, and as such, candidates who identify as female, woman or female presenting will be preferred.


  • A relevant tertiary qualification in human services, social work or other related disciplines.
  • Experience in the delivery of support services to residents with complex needs relating to homelessness.
  • Understanding of housing and homelessness policy, context and systems.
  • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
  • Ability to work collaboratively with others towards effective client solutions.
  • Understanding of trauma-informed care and a recovery focused principles and practice
  • Working with Children Check.
  • Full Driver’s License.
  • Commitment to the values of Launch Housing and our mission to end homelessness.


Our permanent and fixed term employee benefits include:

  • Contributing to useful and rewarding work and giving something back to the community.
  • Wellbeing days, ceremonial leave, carers leave and study leave.
  • Flexible working arrangements.
  • Purchased leave.
  • 17.5% leave loading.
  • Gender neutral paid parental leave (after 12 months of service).
  • Training and career growth opportunities across Launch Housing.
  • A portion of your income can be tax-free by salary packaging your personal expenses.
  • Additional tax-free salary packaging on dining and accommodation expenses.
  • Positive, supportive and progressive work environment.


Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.


To apply for this opportunity, please click 'Apply Now'. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Kate Cooklin-Smith on [email protected] using the subject line: Case Manager ESCG - Enquiry via EthicalJobs.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.

Apply now

Applications for this role will take you to the employer’s site.

Launch Housing's logo
Apply now

Applications for this role will take you to the employer's site.

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