• Permanent, full time, extremely rewarding role
• Based in Melbourne, CBD
• $42.5554 per hour + super + NFP salary packaging

WHY JOIN LAUNCH HOUSING

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

OUR PERMANENT AND FIXED-TERM EMPLOYEE BENEFITS INCLUDE:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• Gender neutral paid parental leave (after 12 months of service)
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

What you'll be doing

The Daily Support Team (DST) is designed to work with people who are entrenched in homelessness, who have complex needs, and who have received support from multiple services in the past, but for whom a lasting housing outcome has not been achieved. The model also seeks to provide early intervention activities for people who are newly homeless and seeks to address ways to rapidly divert them away from ongoing rough sleeping.

The program is delivered in collaboration with City of Melbourne, particularly the City Safety, Security and Amenity branch. The DST is accountable to council on a daily basis and works to achieve a coordinated response to rough sleeping within the City of Melbourne.

This position provides assertive, persistent outreach to identify, engage and work with clients to achieve sustainable housing outcomes.

In this role, you will:

• Respond to referrals for, and proactively find, people who are sleeping rough in order to engage with them and provide/coordinate an appropriate response.
• Conduct assertive and persistent outreach to provide purposeful assistance to clients with complex needs and challenging behaviours.
• Offer appropriate and timely support, including referral, assessment, and advocacy.
• Short term support to a nominated case load of clients to assist in seeking suitable housing options.
• Utilise assessment tools to identify people in the most need of program resources.
• Sensitively survey people who are sleeping rough providing program intelligence for effective resource allocation.
• Respond to secondary contacts i.e. City of Melbourne, Victoria Police and Emergency Departments.
• Work with Functional Zero projects and complete referrals to the City of Melbourne By Name List and Service Coordination project.

What we're looking for (key selection criteria)

At Launch Housing we are always on the lookout for great people who share our values. If you are kind, passionate and believe that it is possible to end homelessness then we want you!

• A tertiary qualification in human services, social work, or other relevant discipline.
• Demonstrated experience in working with clients who have a history of homelessness, rough sleeping and multiple and complex needs.
• Demonstrated ability to use advocacy skills to negotiate access to necessary services for clients across a range of service systems.
• Knowledge of the housing service system.
• Experience in assertive outreach, working and providing support to clients who have complex needs in non-office-based settings.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities, coupled with the ability to act with empathy, sensitivity and understanding.
• Well-developed and demonstrated organisational and problem-solving skills, with the ability to work autonomously and as a part of a multidisciplinary team.
• Demonstrated capacity to work flexibly and have the ability to manage competing demands and the setting of boundaries and limits.

HOW TO APPLY

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Jessica Stanko-Cooper on [email protected] using the subject line: Assertive Outreach Worker enquiry via EthicalJobs or through 0408392148.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application!