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Accommodation Options for Families Support Workers

Launch Housing
  • Permanent, full-time
  • $42.5554 per hour + super + NFP salary packaging
  • Additional well-being leave available
  • Based in St Kilda
  • First Nations Targeted role

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.


The Accommodation Options for Families (AOF) Worker delivers targeted housing support to families and children who are homeless or at risk of homelessness.

In this role, you will assist families to move from inappropriate, unsafe or unaffordable accommodation into short-term accommodation with a view to assisting them into long-term sustainable housing, often in the private rental market.

Where required, you will link families with appropriate long term support services and assist families and children to positively engage in their communities of choice. You will also work closely with various entry points within the local region.

you will:

  • Provide outreach services that assess, monitors and evaluates the housing and support needs of a small caseload of families and children who are homeless or at risk of homelessness.
  • Work with a strengths-based approach, empowering people to make changes or gain understanding of things going on in their lives.
  • Deliver ongoing case-management housing and support services to families and children living in purchased short term accommodation and/or private rental accommodation. Services provided will include crisis intervention, assistance to secure safe, affordable and secure accommodation, assistance to secure or maintain long term accommodation, assistance with public and social housing applications, distribution of financial assistance and links to appropriate support services.

For more information, please refer to the attached position description.


  • Experience working with clients with complex needs and social policy/client support frameworks (highly desired).
  • High levels of interpersonal skills, active listening, empathy, social awareness and emotional intelligence in verbal communications.
  • Experience in client advocacy.
  • Ability to demonstrate cultural sensitivity and to adjust personal style in response to client differences.
  • Effective time-management and ability to take responsibility for work outcomes.
  • Demonstrated experience working with internal and external stakeholders.
  • A valid Victorian driver’s licence (mandatory).
  • A relevant tertiary education or demonstrated experience working in housing/case management (mandatory).
  • Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.


Our permanent and fixed term employee benefits include:

  • Contributing to useful and rewarding work and giving something back to the community.
  • Wellbeing days, ceremonial leave, carers leave and study leave.
  • Flexible working arrangements.
  • Purchased leave.
  • 17.5% leave loading.
  • Gender neutral paid parental leave (after 12 months of service).
  • Training and career growth opportunities across Launch Housing.
  • A portion of your income can be tax-free by salary packaging your personal expenses.
  • Additional tax-free salary packaging on dining and accommodation expenses.
  • Positive, supportive and progressive work environment.


Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.


To apply for this opportunity, please click 'Apply Now'. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Shirl Brown on [email protected] using the subject line: Accommodation Options for Families Support Worker enquiry via EthicalJobs.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Accommodation Options for Families Support Worker enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

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