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Quality, Risk and Compliance Officer


An exciting opportunity in the Quality and Compliance space!!

Our People, Culture and Compliance Team is looking for a Quality Risk and Compliance Officer to conduct internal audits across Koomarri's services, payroll and management systems to ensure our compliance under the NDIS Quality and Safeguards Practice Standards, ACT Senior Practitioner requirements, Fair Work Australia, WHS and Workers Compensation legislation and regulation.

About us

At Koomarri, we support people with a disability to achieve their life goals, dreams and aspirations. To make this happen, we have an amazing team of dedicated professionals who support people to have a great life.

At Koomarri, we put people with a disability and their families first and continuously look for opportunities and experiences that truly make a difference in a person’s life. We support the human rights principles, diversity and inclusion.

We are a local, grassroots organisation that has been an integral part of the Canberra community for decades. We are looking for people who share our values and are passionate about helping others and getting involved in a range of local activities.

About the team

The scope of the team includes recruitment, on-boarding and induction, generalist HR and Industrial relations advice, learning and development, work health and safety, quality management and compliance.

The Role

This position will report to the Manager – People, Culture and Compliance. This role is a part-time role to start, with the prospect of becoming a full-time role.

Key functions for this position are:

  • Plan, coordinate and conduct internal quality audits and practice reviews.
  • Complete Audit cycle, reports, recommendations for improvement and corrective actions for non-conformities, follow-up and review.
  • Support the development and implementation of Quality, Risk and Compliance policies and procedures to support process improvement and quality outcomes for service users.
  • Analyse and review incident reporting trends and recommended strategies for risk management and risk mitigation.
  • Conduct fortnightly payroll award compliance audits and resolution for over and underpayments.
  • Manage service user/families feedback and complaints process.
  • Demonstrate ongoing commitment to organisational goals and professional self-development.
  • Model and implement Koomarri's Vision, Values and Code of Conduct.

Interested to take on a huge challenge? Can you hit the ground running? Are you passionate about quality outcomes for all individuals? Here are some of the boxes we will need you to tick:

  • Previous experience in a Quality/Compliance role, or sound knowledge of quality and compliance in the Disability or Aged Care sector.
  • Sound knowledge and understanding of the NDIS Quality and Safeguards Practice Standards or experience in operationalising the practice standards.
  • Strong written and verbal communication skills/excellent report writing skills.
  • Demonstrated ability to influence others and work collaboratively with stakeholders to deliver job outcomes.
  • Demonstrated problem solving skills and systems thinking.
  • Analytical skills and detail oriented.
  • Process improvement mindset.
  • Excellent time management and organisational skills.
  • Adaptability and flexibility.

Essential requirements

  • A current ACT or NSW driver’s license is essential
  • NDIS Worker Orientation Module Completion Certificate is essential
  • Current ACT Working with Vulnerable People General Registration or NDIS Worker Screening Clearance is essential

Desirable but not essential

  • Certificate IV Disability
  • Diploma of Quality Auditing or Lead Auditor Training.

Employee Benefits

  • Salary packaging up to $15,900 per year and $2,650 for meals and entertainment/holiday accommodation.
  • Access to our EAP services for you and your family.
  • 4 Weeks’ annual leave.
  • An inclusive and supportive workplace culture.
  • Ongoing training and development.
  • Team Support and the tools and resources to succeed within your role.

If these criteria are a good match to you and you think you are up for it to join our team, we’d love to hear your story. Submit your resume and a one page response via the "Apply Now" button.

We encourage Aboriginal and Torres Strait Islander people, people with disability as well as people from culturally and linguistically diverse communities and those who identify as LGBTQIA+ to apply.

How to apply

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