Job Task Analysis - AccessCare Leadership

• Step into a rewarding role with an established provider of community-based care.
• Fixed term tenure until August 2027
• Hybrid work options available - up to 2 days working from home
• $100,968 - $110,162 per annum plus superannuation (dependent on experience)
• Based in Mentone

About the team

AccessCare's Home Support team delivers in-home support to persons living across the Kingston and Frankston LGA's. The team includes Support Workers, Client Services Officers /Rosterers and Team Support Officers working together to oversee coordination and delivery of a range of programs and services that support our clients in their preference to remain living at home.

About the role

The Home Support Team Coordinator is responsible for staff leadership and the delivery of services which are responsive to consumer need, reflect best practice and demonstrate the highest level of customer service. You will be skilled in the provision of client-driven care, balanced with an advanced understanding of Health and Safety awareness, and the challenges faced by Support Workers working in the community. Experience working with rostering in community care is also desirable.

Other Responsibilities include:

• Staff Management: Selection and recruitment of suitably skilled Support Workers is a pivotal aspect of this role. This includes all aspects of recruitment from the point of advertising, through AccessCare's induction processes, planning and coordinating training and providing on-going monitoring and support.
• Client Contact and Service Delivery: Current understanding of the service delivery sector is essential. The Coordinator is responsible for ensuring optimal care that supports client goals and family/carer needs and promotes wellness and re-ablement. This includes ensuring there is adequate daily cover across AccessCare's community services including Commonwealth Home Support, Support at Home, and HACCPYP.
• Supporting on-going change: In an environment where change is a constant factor, you will need to work with the broader AccessCare team to support all staff, both office and community based, to negotiate and adjust to change as the funding and service delivery models continue to evolve.
• Managing compliance: Ensure that members of the team comply with policies and procedures, both internal and external. This includes reporting requirements, achievement of targets, work health safety requirements and AccessCare's work practices.

Your Skills and Experience

• A tertiary qualification in Business Management, Social Sciences, Health of a related discipline, or extensive, recent experience in a similar role
• Demonstrated experience providing training, guidance and leadership to a team to ensure best practice service delivery in community care
• Understanding of the challenges faced by Support Workers in the field and by rostering staff
• An ability to effectively manage staff and client concerns, to ensure continuity of care and worker safety

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply Now’ button.

All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies.

Enquiries

For any enquiries about the position, please contact, Pam Herbert, Head of Client Operations at [email protected] using the subject line: Home Support Team Coordinator enquiry via EthicalJobs.

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at [email protected].

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why Work for Kingston?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.