Kidsafe QLD is the leading non-government, not-for-profit, charitable organisation dedicated to the prevention of unintentional childhood injuries.

Kidsafe Qld operates fitting, sales and hires of child car seats through a central booking service, provides information and education to parents and carers on preventing childhood injuries, offers a range of safety products and child car restraint for sale online as well as physical outlet in Stafford.

This is an exciting opportunity for the right person to join the Kidsafe Qld team at our head office location.

Job tasks and responsibilities

• Answer phones
• Use on-line booking system - training provided
• Collate paperwork, record phone calls and mailings
• Ensure office is tidy and ready to work
• Action messages from phone left on night switch
• Log onto Outlook and respond to enquiries
• Action emails
• Data entry into CRM and accounting software
• Meet and greet customers
• Assist customers who are returning a capsule or car seat
• Assist with stock ordering
• Assist customers with purchase of safety products and child car seats
• General office duties as required
• Assist other staff as required

Skills and experience

• Minimum of 2 years experience in a busy office / reception role
• Ability to work well in a team
• Excellent communication skills including written and verbal
• Superior ability to manage administrative tasks
• Superior standard of interpersonal skills
• Thorough attention to detail
• Strong client focus and an understanding of and commitment to superior client relationship
• Ability to talk to and relate to clients in a friendly and professional manner
• Ability to meet clients needs and expectations and motivation to exceed those expectations at every opportunity
• Strong spelling and grammar skills
• Proficient in Microsoft Word, Excel and PowerPoint
• 100% accuracy in data entry
• Commitment to the Kidsafe Vision
• Flexible and willing to assist others
• Proactive approach and initiative
• Responsible and reliable
• Professional presentation and attire
• Effective time management and consistent high quality service delivery in a busy and complex environment
• Experience in the retail nursery industry an advantage