• Full Time
• Leadership Opportunity
• Access to generous salary packaging of up to $18,550 per FBT year
• A supportive and inclusive workplace culture
• Free on-site parking/ close to public transport

Seeking a Patient Services Team Leader to support a multidisciplinary team in women’s health!

About Us

Jean Hailes for Women’s Health, is a leading national not for profit dedicated to creating healthy lives for all women, girls, and gender-diverse people. Jean Hailes for Women’s Health CARES and we are proud to foster a culture and environment where our values of Collaboration, Authenticity, Respect, Excellence and Spirit are embodied in what we do to support the community and individuals reach their full potential.

The Jean Hailes Clinics are highly regarded multi-disciplinary specialist women’s health clinics. One clinic is located in East Melbourne and the other in Clayton. The Clinical Operations team (non-clinical practice staff and nurses) is responsible for the delivery of a wide range of high-quality clinical services from approximately 40 specialist health contractors.

About the Role

Reporting directly to the Senior Practice Manager, the ideal candidate will have experience as an experienced Receptionist/ Patient Services Officer in a multidisciplinary practice setting. The Patient Services Team Leader is responsible for overseeing and coordinating administrative tasks to ensure the efficient operation of the department. This role requires strong leadership skills, expectational organisational abilities and a commitment to delivering high- quality administrative support. You will have a natural consultative communication style and enjoy the challenge of problem solving and working both autonomously and collaboratively when required.

Clinic Operations:

• Oversee the booking and diary management of the clinic, ensuring this is undertaken efficiently, effectively, and professionally.
• Maintain comprehensive records of billing transactions for auditing purposes.
• Complete and submit the roster for the Patient Services Officers (PSO) and nursing team, ensuring adequate coverage across clinic.
• Ensure Patient Service Officers are provided with adequate training and competency is assessed on a regular basis and communicated to the Senior Practice Manager.

Patient Services:

• Ensure patient service is courteous, efficient and professional.
• Address patient enquiries and resolve any issues or problems that are escalated from the Patient Services team to Senior Practice Manager.

Managing Services for Health Care Providers:

• Ensure comprehensive understanding of referrals, promptly assigned, triaged, and scheduled.
• Action waitlist, maximising booking diary for clinicians, ensuring all documentation has been received and processed.
• Requirements of surgical bookings are met efficiently.
• Ensure PSO have comprehension of tasks, adhering to optimal work productivity with the clinic, including room preparation, waiting area and back office.
• Processing payments via EFTPos and Hicaps facilities.

Workplace Health and Safety:

• Maintain and ensure working practices, equipment and areas are meeting Occupational Health and Safety workplace and AHPRA standards.

About You

Essential Criteria

To be considered for this role you must have:

• High school graduation.
• A minimum of 3+ years' experience as a Medical Receptionist in a GP or Specialist Clinic.
• Software programs- Best Practice and HotDoc.
• A dynamic personality able to motivate and work collaboratively with staff.
• Knowledge of MBS billing or other Healthcare funding.
• Excellent communications skills – written and verbal

Desirable Criteria

• Experience and understanding of quality standards and practice accreditation

Why work at Jean Hailes

• Access to generous salary packaging of up to $18,550 per FBT year. Find out more information about this benefit from our salary packing provider here: https://www.salary.com.au/available-benefits
• A supportive and inclusive workplace culture

Application process

Jean Hailes is an Equal Employment Opportunity provider and understands the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include resume and a cover letter detailing your suitability for the role in including your ability to fulfil the key responsibilities and requirements as to why you would be a great addition to our team.

Please note, applications will be reviewed as they are submitted, and interviews may commence before the job advertisement closes. As such, please beware the job advertisement may close earlier if role is filled.