An exciting opportunity for a Medical Receptionist (Patient Services Officer) to join our multidisciplinary Clinic team.

About us

Jean Hailes Clinics is a leading national not for profit dedicated to creating healthy lives for all women, girls, and gender-diverse people.

Jean Hailes for Women’s Health CARES and we are proud to foster a culture and environment where our values of Collaboration, Authenticity, Respect, Excellence and Spirit are embodied in what we do to support the community, and individuals reach their full potential.

The Jean Hailes Clinics are highly regarded specialist in women’s health clinics in Melbourne CBD. The Operations Clinic Team are pivotal and responsible for delivering patient centred, proficient clinical services for approximately 40 Clinicians across different disciplines.

About the role

Reporting directly to the Practice Manager, this is a permanent role offering full-time hours. Ideally you will have experience as a Medical Receptionist in a general practice and enjoy delivering optimal customer service.

Responsibilities

• Providing helpful customer service to patients on the phone and in person
• Answering the phone, booking patients and managing the waitlist
• Processing billing, payments, patient referrals
• Assisting in completion of faxing, scanning and sending documents to patients and specialists
• Maintaining the consultant rooms and reception area in readiness and support
• Liaison with nurses, clinicians, team members and the Practice Manager

About you

To be considered for this role you must have:

• A minimum of 1+ year experience as a Medical Receptionist in a GP or Specialist Clinic.
• Experience with Best Practice Software
• Knowledge of MBS Billing, Tyro, EftPos, Hicaps
• Have a motivated, organized and friendly approach
• Deliver excellent communication skills
• Effective Time Management
• Experience with HotDoc Booking system

Why work at Jean Hailes?

• A supportive and inclusive workplace culture
• Access to generous salary packaging of up to $15,990 per FBT year.
• Be part of the leading specialists and innovators in women's health with a team that is professional, passionate and care.

Application process

Jean Hailes is an Equal Employment Opportunity provider and understands the importance of diversity and inclusion. We recognize that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Phone screening and interviews will occur prior to the closing date of this advertisement. Candidates interested in this position are encouraged to apply directly to this advertisement. As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates - this will include a police clearance and proof of Covid vaccination.