The Discrimination, Health Services and Disability and Community Services Commissioner is seeking experienced, highly motivated people to join the complaints team in the role of Senior Investigator and Conciliator.

The complaints team form part of the ACT Human Rights Commission – we are an independent agency established by the Human Rights Commission Act 2005. The role of the ACT Human Rights Commission is to:

• Handle complaints in relation to health, disability and community services, privacy, abuse of vulnerable people and complaints under discrimination law.
• Increase awareness of the rights and responsibilities of service users and service providers and encourage service improvement.
• Provide advice to government and others regarding their human rights obligations
• Advocate for children, young people and adults experiencing vulnerability
• Advocate for and support victims of crime

The Senior Investigator and Conciliator will manage a caseload of complex complaints across multiple jurisdictions including, health services, services for older people, services for children and young people, disability services, discrimination, retirement villages, elder abuse, abuse, neglect or exploitation of a person with a disability and older people, services for victims of crime, occupancy disputes and sexuality and gender identity conversion practices.

In addition to the investigation and conciliation (alternative dispute resolution) of complaints the role also includes undertaking research, policy and project work and community education.

The successful applicant will have a good knowledge, or capacity to quickly gain a good knowledge, of the functions of the ACT Human Rights Commission and a strong understanding of a statutory complaint handling function. The applicant should have highly developed communication skills and a demonstrated ability to be proactive, flexible and to manage competing priorities. Managing complaints within tight timelines, the position requires the ability to use sound judgment, problem-solve and to work directly with the ACT community members.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

Eligibility / other requirements

• Working with Vulnerable People (WWVP). Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra.
• Relevant tertiary qualifications in law or health are highly desirable.
• Qualifications and experience in statutory investigation are desirable.
• Qualifications and experience in conciliation/alternative dispute resolution are desirable.

Notes: This is a temporary position available immediately for a period of 12 months with the possibility of permanency. Selection may be based on application and referee reports only. A merit list may be created.

How to Apply

Create a maximum two-page pitch that tells the selection panel about your ability to perform the duties Knowledge, Experience, Skills, Behaviour) and why you are the best person for this role. The pitch should demonstrate your capacity to perform the duties and responsibilities detailed in “What You Require” section of the Position Description and include examples of how you have done this in the past. Please also submit a copy of your curriculum vitae and details of two referees.

Applications should be submitted via the "Apply Now" button below.

A position description is attached.