The Discrimination, Health Services and Disability and Community Services Commissioner is seeking experienced, highly motivated people to join the complaints team in the role of Senior Intake and Review Officer.

The complaints team form part of the ACT Human Rights Commission – we are an independent agency established by the Human Rights Commission Act 2005. The role of the ACT Human Rights Commission is to:

• Handle complaints in relation to health, disability and community services, privacy, abuse of vulnerable people and complaints under discrimination law.
• Increase awareness of the rights and responsibilities of service users and service providers, and encourage service improvement.
• Provide advice to government and others regarding their human rights obligations
• Advocate for children, young people and adults experiencing vulnerability
• Advocate for and support victims of crime

The Senior Intake and Review Officer will manage a caseload of complaints across multiple jurisdictions including health services, services for older people, services for children and young people, disability services, discrimination, retirement villages, elder abuse, abuse, neglect or exploitation of a person with a disability and older people, services for victims of crime, occupancy disputes and sexuality and gender identity conversion practices.

The successful applicant will have a good knowledge, or capacity to quickly gain a good knowledge, of the functions of the ACT Human Rights Commission and a strong understanding of a statutory complaint handling function. The applicant should have highly developed communication skills and a demonstrated ability to be proactive, flexible and to manage competing priorities. Managing complaints within tight timelines, the position requires the ability to use sound judgment, problem-solve and to work directly with the ACT community members.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility / Other Requirements

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• Relevant tertiary qualifications in law or health are highly desirable.
• Experience in the use of Resolve Case Management database is highly desirable

Note: This is a temporary position available immediately for a period of up to six months. Selection may be based on application and referee reports only.

How to Apply

1. Create a maximum two-page pitch that tells the selection panel about your ability to perform the duties (Knowledge, Experience, Skills, Behaviour) and why you are the best person for this role. The pitch should demonstrate your capacity to perform the duties and responsibilities detailed in “What You Require” section of the Position Description and include examples of how you have done this in the past.
2. Please also submit a copy of your curriculum vitae and details of two referees.

Applications should be submitted via the "Apply Now" Button Below.

A position description is attached.