WHO ARE WE?

Islamic Relief Australia works to deliver high-quality aid and development projects in line with our aims of alleviating suffering, ending poverty, and addressing inequality for vulnerable people.

We are a nonproselytising, faith-based NGO that provides support to those less fortunate – regardless of race, political affiliation, gender, or belief. Our Islamic values of compassion, excellence, social justice, custodianship, and sincerity inspires the work we do and informs our organisational culture.

We are a small, dynamic team based in Auburn, Western Sydney. We are proud to be an Australian NGO, and work in accordance with the ACFID Code of Conduct. We are a child-safe organisation and require all staff to comply with our Child Protection Code of Conduct.

WHO ARE WE LOOKING FOR?

The Orphan Sponsorship Officer is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters in line with the standards set out in the Supporter Care framework.

The job holder will play a key role in ensuring all communications with supporters are of the highest possible standard that enquiries are handled efficiently and promptly, maintaining accurate financial records and supporter records on the database, ensuring that information held is accurate, appropriate and up to date.

This involves handling both general and orphans-related enquiries (in all formats), and the administration of IRAUS orphans one to one sponsorship program.

KEY ACCOUNTABILITIES:

• Responsible for Orphan Sponsorship administration, administering new sponsors, renewals, allocations and cancellations, sending programme notifications, and verifying payments.
• Responsible for ensuring that income data on Raisers Edge and Salesforce is accurate, updated and accessible.
• Handle all orphan-related enquiries across all platforms effectively and in a timely manner, including payment issues and donor concerns.
• Ensuring that records are kept in accordance with legal/statutory guidelines for financial audit requirements
• Help and assist the Programs’ Director proposals and quarterly reports and provide the Programs’ team with weekly updates, and reporting of ongoing issues and challenges.
• Maintain email, paper and electronic filing systems relating to all donation-related work including current and archived information.
• Effectively deal with complaints, ensure learning from complaints is taken on board, implement and develop processes for monitoring and report against IR’s centralised complaints procedure.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Excellent verbal and written communication skills.
• Good levels of computer skills with experience of working with databases and competence in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work unsupervised and a part of a team
• Ability to work in a methodical manner, with attention to detail
• Ability to plan, prioritise and deliver on tight timescales and work under pressure
• Ability to input data accurately and efficiently
• Strong empathy for the aims and work of Islamic Relief.

A position description is attached.

Islamic Relief is a child-safe organisation committed to the protection of the people we serve. Our recruitment and selection procedures are designed to ensure we only recruit people who are suitable and aligned with our standards on the safety of children and protection from sexual exploitation and abuse.

All appointments are subject to appropriate background checks and screening.

We promote diversity and equality in all our practices. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.