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Coordinator - Advice and Virtual Office Services

Legal Aid Western Australia
  • LA24148
  • PSCA 2022, General Division Level 5, up to $105,254 gross per annum + super + benefits
  • Fixed term - Full Time

This recruitment process will be used to cover a period of maternity leave until 30 June 2025, with the possibility of extensions (up to 2 years total appointment) and/or permanency (to occur within two years of appointment), subject to business requirements. We will consider a secondment opportunity for this role.

About the role

In this role you will support and work closely with the Managing Solicitor through effective coordination of the Family Legal Advice and Virtual Office teams, with a focus on project management. Maintaining strong effective relationships with external stakeholders and internally across teams at Legal Aid WA is a key part of this role. You will also supervise and support the Team Leader and participate as a senior member of the team, proactively developing, organising, and delivering internal and external training.

About you

We are looking for a highly motivated person who is outcome focussed. You must have:

  • High level oral and written communication skills.
  • Well-developed interpersonal skills and an ability to build constructive relationships with internal and external stakeholders.
  • An ability to work well under pressure.
  • An ability to work autonomously and as part of a team.
  • Strong organisational skills.
  • Supervisory experience.

About us and what we can offer you

We offer a strong team working environment, the satisfaction of adding value to the community, and a range of benefits in line with business requirements, which may include professional development opportunities, flexible working and leave arrangements, including opportunities to purchase leave, and a range of health and wellbeing initiatives. Click here to learn more about the benefits we offer employees.

Legal Aid WA is an independent statutory authority funded by the State Government and Commonwealth Governments. We provide over 100,000 legal services to clients each year in the areas of criminal, family and civil law across Western Australia.

Legal Aid WA is a provider of customer centred services and fosters a culture of inclusion. We appreciate differing viewpoints and cultural diversity and value all perspectives as we strive for excellent customer service through process improvements and innovation.

Further information

Please visit to find out more about us.

Download the attached Job Description Form for more information about the role. We recommend you review our guide on applying for a job at Legal Aid WA, including eligibility, preparing your application and the selection process, prior to submitting your application.

If you would like to talk to someone about the job, please contact Julie Jackson, Director Early Intervention Services Division, on (08) 9261 6523 or email [email protected] using the subject line: Coordinator - Advice and Virtual Office Services enquiry via EthicalJobs.

For First Nations specific information regarding working at Legal Aid WA, including our First Nations Staff Network, please visit First Nations Employment.

If you are a First Nations person who would like assistance with your application, please contact Jobs and Skills WA online or call them on 13 64 64.


The attached Job Description Form (JDF) provides an overview of the role, along with the selection criteria against which you will be assessed throughout the selection process. Alignment with Legal Aid’s values will also be considered in the panel’s assessment of candidates. Please take time to familiarise yourself with the role prior to applying.

How to Apply

Applications are made online. In addition to the questions being asked in the online application, you should also submit:

  • A comprehensive CV (max. 5 pages) that showcases your talents and key achievements relevant to the role; and
  • A cover letter (max. 2 pages) outlining your relevant experience and interest in the role (tip - your written communication skills will also be assessed so be sensible with font and margin sizes).

Qualifications and minimum experience required for the role will also be assessed by the panel at application stage. 

Interviews are likely to occur from Monday 15 April to Wednesday 17 April 2024.

Click the “Apply for Job” button at bottom of this page to submit your application.  

Applications will only be accepted via the "Apply Now" button.

Please allow enough time to submit your application, as late applications will not be accepted.

Failure to submit the required information may result in the selection panel being unable to fully assess your application.

If you experience technical difficulties submitting your application online, contact the RAMS Helpdesk on 1300 733 056 and quote recruitment ID number 887487.

Substantive Equality

Legal Aid Western Australia is an equal opportunity employer, we recognise the value that people of diverse backgrounds bring to the workforce. We are committed to improving employment opportunities and outcomes through the recruitment, development and retention of people from all diverse backgrounds. Suitable Australian First Nations applicants may be given priority consideration over other applicants to achieve our vision of widening access to justice in a culturally safe and inclusive environment. 

People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace. If you require adjustments to submit your application, please contact Janice Green on tel (08) 6373 5297 or email [email protected].

Other Conditions

This selection process may also be used to fill other similar vacancies throughout our organisation. Alternatively, should the successful candidate decline or vacate the advertised position, the next most suitable candidate may be selected from this process. Both options remain valid for a period of twelve (12) months (unless otherwise stated) from the completion date of the initial selection process. Should no suitable candidate be identified, or an offer declined, the panel may search for further candidates beyond the closing date. 

Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity and conflict checks, and 100-point identification check.


Position Description - Coordinator Advice and Virtual Office Services l5

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