Independence Australia is looking for experienced Rostering Officer - After Hours to join our team at our West Footscray head office on casual basis.

What’s on offer

• $37.01 per hour (casual rate)
• Generous salary packaging tax benefits (pay up to $6,000 less in taxes every year)
• Career progression and development

Hours required:

This is rotating roster

• Monday: 6pm-10pm = 4 hours plus paid on-call overnight
• Tuesday: 6am – 8am, then 6pm – 10pm = 6 hours plus on call overnight.
• Wednesday: 6am- 8am, then 6pm – 10pm = 6 hours plus on call overnight.
• Thursday: 6am- 8am, then 6pm – 10pm = 6 hours plus on call overnight.
• Friday: 6am- 8am, then 6pm – 10pm = 6 hours plus on call overnight.
• Saturday: active 6am – 8am, then 3pm – 9pm = 8 hours with on-call blocks in between and overnight
• Sunday: active 6am – 8am then 3pm – 9pm = 8 hours with on-call blocks in between and overnight
• Monday: 6am – 8am = 2 hours

WORKING WITH IA

The role of a Rostering Officer – afterhours will includes, but is not limited to the following:

• Coordinate all rostering requests in a timely manner to reflect consumer requests
• Update and maintain roster changes within the system to ensure accurate information on rostering changes.
• Liaise regularly with internal stakeholders to discuss client and care worker issues, staffing resources and any issue that affects rostering.
• Handle afterhour phone calls in timely manner and provide accurate handovers to the team
• Respond promptly to Clients and staff enquiries and associated actions including redirection to Rostering Team Leader if necessary.

WORKING WITH YOU

The role of Rostering Officer - afterhours is essential within Independence Australia’s Services department. you will be a point of contact for our disability support workers, clients, and other key stakeholders for the maintenance of accurate rosters.

It is important that we build on a strong foundation of skills and experience that you have to deliver strong outcomes to the organisation.

To be successful you will bring the following:

• You have minimum of 2 years of experience in scheduling/rostering or administrative supports.
• Time management and prioritisation skills to fulfil and minimise disruption to clients schedules.
• Experience utilising rostering systems (e.g. Carelink)
• Knowledge of Disability Services and Individual Support Programs
• Auditing staff timesheets for payroll processing
• Managing staff queries regarding rosters
• Exceptional customer service, along with a friendly and confident phone manner.
• Self-motivated individual, with a pro-active approach, and the ability to work within a team and autonomously at times
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services
• Certificate III/IV in Disability or Community Services (desirable).
• Possess valid WWCC, Police Check and NDIS Worker Screening Clearance.

WORKING WITH BENEFITS

In return for your hard work utilising your expertise and qualifications, you will enjoy the following:

• Financial benefits as listed above
• A cohesive, collaborative and team focused work environment
• Ongoing mentoring and professional development
• Work life balance
• Long term career development opportunities.

WORKING WITH PURPOSE

Independence Australia is a proud and leading social enterprise that supports and provides choices to people living with a disability or other personal needs. We work hard to empower our clients to attain and maintain independent living. Join IA in a key role that supports and facilitates this important goal!

WORKING WITH VALUES

Independence Australia is driven by strong values in every facet of the organisation. These values are the foundation of who, what, how and why we do things.

Customer Centric- Ensuring that customers have choice and control is paramount in our decision making.

Valued People - Encouraging and rewarding innovation and excellence, recognition and feedback

One Organisation - Sharing a common purpose supported by positive contributions, clear responsibilities and accountability

Strive for Excellence – We value and reward innovative thinking, proactivity, resourcefulness and responsiveness.

APPLY NOW

We are looking to add to our growing team to increase our internal capacity as Independence Australia grows and develops.

If you are interested in a long term career with Independence Australia and want to help disabled and vulnerable individuals within the community, click on APPLY NOW!