Customer Service Stars! Do you want to earn $55,000 + SUPER + Salary Packaging? (helps reduce your taxes and increase your take home pay) Independence Australia needs you for our national call centre in West Footscray.

Independence Australia is a for purpose social enterprise that provides choices for people living with a disability or other personal need, enabling them to regain and retain their independence within a supportive community. We are a social enterprise that uses the profits from the sales of our products to support our community services.

KEY DATES

• Group Assessment Centre: Thursday June 8 2023
• Start Date of Roles: Monday July 3 2023
• We have part time and full time roles available
• Do you have strong customer service experience with extensive product knowledge
• Can you think on your feet? Are you good at helping customers with a variety of issues?
• Are you comfortable with various computer programs?
• Do you possess well developed written and oral communication skills?
• Are you good at multi-tasking? Can you talk to customers, access information and update records accurately at the same time?
• Do you have 3 COVID shots, 2 professional references from managers and can you pass a national police check?

This is the job for you! In our call centre team you will:

• Help our clients access the products to maintain independent living
• Provide important customer service to our vulnerable customers 
• Work with achievable and manageable KPIs
• Enjoy a supportive team environment
• Engage with a diverse customer base with varying needs
• Receive ongoing coaching, mentoring and participate in a quality program
• Operate in a non scripted call centre with a need to resolve enquiries efficiently
• Work with evolving processes and knowledge base to enable smooth and professional resolutions.

At Independence Australia, we offer a range of benefits for your hard work:

• Defined career progression path
• Long term staff benefits (including additional paid parental leave)
• Extensive classroom and hands on training and ongoing mentoring
• Reward and recognition program
• Monthly company wide lunch on the last Friday of the month
• Employment assistance program
• The personal satisfaction of working for a social enterprise
• Free on site parking and close public transport
• Generous staff IAG product discounts
• Salary Packaging (This helps reduce the amount of taxes you pay)
• Annual company celebrations

If you like what Independence Australia does, if you want to help people and work for a social enterprise that helps vulnerable members of our community, if you want to join a national organisation operating in every state, click on apply now and start your journey to IA today!

“IAG Talent Referral Incentive applies”.