Are you a dynamic leader passionate about supporting women in achieving their recovery goals and full potential? Join inTouch in Melbourne and make a meaningful impact in the lives of migrant and refugee women experiencing family violence, as well as their families and communities.

• Lead a passionate team dedicated to client recovery.
• Enhance the quality and impact of our services.
• Join a dynamic leadership team committed to making a difference.

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey. With a new CEO and refreshed Executive Team, we are about to embark upon a bold ambition towards making a greater impact.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

About the Role

inTouch Multicultural Centre Against Family Violence is seeking a Recovery Programs Manager to lead our integrated service delivery efforts. This role focuses on promoting social connections, economic independence, and holistic wellbeing. The Manager will ensure our services meet the highest standards of client-centred and trauma-informed care, while developing and strengthening partnerships. Additionally, they will drive program growth and sustainability through effective resource management and business development.

Key focus areas include:

• Ensuring the effective delivery and continuous enhancement of the inSpire recovery program, fostering social connections, promoting economic independence, and improving wellbeing through individual and group therapeutic services.
• Cultivating a high-performing team culture through effective leadership, staff development, and the promotion of inTouch’s vision, mission, and values.
• Enhancing the impact and reach of inTouch’s recovery services through strategic partnerships, effective stakeholder management, and active resource engagement.
• Working closely with the Engagement & Communications team to develop and execute community engagement and marketing strategies that effectively promote programs and align with our organizational mission.
• Driving program growth and financial sustainability through strategic business development, rigorous budget management, and adherence to financial policies.

The benefits of working with us?

This is more than a job; it's a calling. You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.

When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
• Competitive salary plus packaging option.
• Hybrid - office /working from home model.
• 5 weeks Annual Leave.
• Ongoing training, career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Purchased leave option.

Why we want you to join inTouch:

• Your exceptional leadership skills.
• Your ability to lead a high-performing team.
• Your experience managing complex projects and community programs.
• Your analytical and interpersonal skills, with a commitment to ethical standards and continuous improvement.
• Your excellent communication skills and ability to work effectively with diverse teams and stakeholders.

You’ll also need:

• Experience in Program management, preferably within the non-profit sector supporting vulnerable groups.
• A tertiary degree in Community Development, Social Work, Psychology, Business or related field.
• Demonstrated understanding of culturally sensitive practices and of the unique challenges faced by multicultural communities.
• Demonstrated ability in strategic planning and cross functional collaboration.
• Experience in budget development and management and funding acquisition.
• Understanding of trauma-informed practices.
• Proficiency in a language other than English is desirable.

A position description is attached below.