Engage and inspire supporters through their journey to leave a gift in their Will to support a variety of life-changing programs delivered by the Royal Flying Doctor Service - South Eastern Section.

• Apply your proven success in donor stewardship, and donor journey process optimisation to drive meaningful engagement with bequest supporters through thoughtful communication and impactful relationship building initiatives. In this rewarding role, you will play a key part in expanding donor opportunities to support the lifesaving work of the Royal Flying Doctor Service – South Eastern Section.
• Hybrid working environment, with the opportunity to travel 8-10 times a year to remote locations for donor engagement initiatives.
• Head Office in Surry Hills, wonderful team culture and support.

About the Organisation

The Royal Flying Doctor Service - South Eastern Section provides lifesaving aeromedical and primary healthcare services to rural, regional, and remote communities.

This is an exciting time to join an award-winning fundraising team that has been incredibly successful at growing fantastic relationships with a passionate portfolio of donors, and has been known as Australia’s “Most Trusted Charity” for multiple years.

About the role

This an enriching opportunity to work directly with donors across the Gifts in Wills fundraising program which has grown rapidly and experienced significant success within the past 5 years.

The Planned Giving Manager will play an important role in each donor's stewardship journey through active communication and personalised engagement, ensuring all donor interactions align with the established donor journey framework, delivering a consistent, high-quality experience that nurtures relationships and supports long-term engagement.

This is an opportunity to apply your relationship fundraising experience and strong skill set in donor cultivation to implement long term stewardship and relationship growth initiatives. With a keen eye for detail and a commitment to processes across each donors journey, you will play a key role in strengthening the Gifts in Wills fundraising program and guiding donors along their journey to support life-changing health initiatives delivering improved health outcomes to rural, remote and regional communities of Australia.

Key Responsibilities

• Plan and implement personalised cultivation and stewardship activities to grow relationships and encourage continued support across the Gifts in Wills fundraising portfolio
• Develop engagement activities with bequestors and prospective bequestors through tailored communication, events, personal meetings and correspondence
• Prospect management, with the ability to increase the number of bequest pledges and contribute to the growth of the fundraising program
• Understand each donors reason for giving and provide a personalised cultivation experience for them, aligning their passions to give with the impact of a variety of programs
• Coordinate estate administration and provide communication and correspondence according to best practice
• Collaborate with internal teams to assess and identify cases for support to share with prospective donors
• Maintain a bequest pipeline and up-to-date donor records, ensuring a data-driven approach to the program utilising the CRM
• Report and communicate updates on project plans, revenue and expenditure forecasts
• Contribute to the development of the Gifts in Wills fundraising strategy to achieve fundraising goals

Skills and Experience

• Proven success developing and executing relationship fundraising initiatives, with the ability to strategically align processes and apply strong attention to detail to cultivate and grow tailored donor relationships, ideally with experience in similar role within a Gifts in Wills program or a relationship fundraising program
• Strong relationship fundraising experience and the desire to build trusted and long-term connections with supporters on varying levels
• Excellent written and verbal communication skills with strong attention to detail and the ability to tailor messaging to a variety of audiences
• Strong stakeholder management skills and ability to establish collaborative and sustainable relationships with both internal and external stakeholders
• Demonstrated strong professional ethics and values, acting with integrity, discretion, and a deep respect for donor intent and confidentiality
• Excellent time management, administrative and organisation skills with the ability to plan workload, prioritise tasks, meet deadlines, and record and report on metrics through the CRM
• The ability to travel to rural and remote locations across Australia typically 8-10 times a year, at times for multiple days at a time to support donor engagement initiatives
• A commitment and passion for the mission, vision and values of the Royal Flying Doctor Service

Applications

Please apply by uploading your resume.

Please direct all enquiries to Nadia Pachon at Impact Advising on [email protected] using the subject line: Planned Giving Manager - Royal Flying Doctor Service enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.