• A strategic and hands-on role focused on strengthening donor relationships, increasing lifetime value, and building sustainable income through well-executed retention initiatives.
• Newley created, full-time role. Office based in Glendenning with hybrid work arrangements on offer.
• A collaborative and passionate team committed to providing food relief.

Impact of the organisation

Foodbank provides essential food and groceries to more than 1 million vulnerable Australians every year. To do this, we work with the entire Australian food and grocery sector including farmers, wholesalers, manufacturers and retailers who donate and redirect surplus product to us so we can make it available to charities providing emergency food relief.

Foodbank NSW & ACT is a not-for-profit, federated organisation who support over 1,100 schools and place-based organisations right across NSW and ACT.

Each month we provide 337,000 households with food and grocery assistance. Despite Foodbank’s scale and capacity, we are currently only meeting half the need. Foodbank is looking for likeminded people to join the team and support our mission to ensure everyone has access quality food and essentials when they need it.

Impact of this opportunity

This dynamic position will play a key role in fostering deeper relationships with regular and single donors. This position is responsible for enhancing the donor experience and maximising long-term value through strategic retention and engagement initiatives.

You will contribute to the planning and delivery of donor-centric campaigns, tailored supporter journeys, and effective systems that foster loyalty, minimise attrition, and drive sustainable income growth.

Additionally, this role involves managing external suppliers to ensure campaigns are delivered on time and within budget, as well as using data insights to evaluate performance and identify opportunities to optimise results.

We’re seeking a collaborative professional with excellent project management skills and the ability to engage effectively with stakeholders across the organisation.

Responsibilities:

• Develop and implement a robust donor retention strategy with defined KPIs to boost loyalty, lifetime value, and satisfaction, across the IG program, with a focus on Regular Giving.
• Design and refine donor journeys featuring timely, personalised engagement.
• Collaborate with Marketing & Communications to produce high-quality stewardship materials (e.g. impact reports, donor recognition).
• Actively reduce donor attrition using engagement tactics, feedback loops, and reactivation efforts.
• Leverage data to test and enhance campaigns and donor journeys.
• Streamline processes for improved donor experience and efficiency.
• Lead appeals in partnership with agencies, focusing on donor retention.
• Coordinate internal and external stakeholders to deliver integrated, multi-channel engagement and repeat giving campaigns.
• Manage and support the Regular Giving Administrator, emphasising program improvement and donor retention.
• Monitor key metrics and report performance.

Skills and Experience:

• Previous experience in an Individual Giving, Regular Giving and Retention.
• Experience in implementing acquisition, retention, and stewardship strategies to meet fundraising goals.
• Demonstrated experience in planning and implementing regular giving strategies and activities in collaboration with suppliers.
• Able to develop key messaging for digital, web, and direct mail campaigns.
• Demonstrated experience in managing projects with a well-developed analytical, problem-solving solving and decision-making skillset.
• Ability to establish relationships with stakeholders to support successful fundraising programs.
• Experience in providing campaign updates and evaluating performance.
• Ability to manage the data with a strong attention to detail.
• Strong written and verbal communication skills.
• Confidence to work with a high degree of autonomy and accountability.
• A genuine passion and commitment to Foodbank NSW & ACT's vision and values, to end hunger.

Applications

Please apply by clicking "Apply now" and uploading your resume.

Please direct all enquiries to Kristina at Impact Advising on [email protected] using the subject line: using the subject line: Individual Giving Manager - Growth and Retention - Foodbank NSW & ACT enquiry via EthicalJobs enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.