• Permanent full time receptionist position, South Melbourne
• $32.81, Not for Profit with salary packaging benefits
• Collaborative, and highly supportive team environment

About Us

Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serve across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health.

Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

The opportunity

Join a supportive and values-based culture with an engaged workforce at headspace South Melbourne, a part of Access Health and Community (AccessHC). We are dedicated to providing mental health, alcohol and other drugs (AOD), and wellbeing services to young people aged 12-25. Our mission is to create an empowering environment where young people feel encouraged to seek help and thrive.

About the role

We are seeking a full-time receptionist who has exceptional interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment.

This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt and welcoming first point of contact to the service for young people and their families/friends seeking support.

Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support to the team, processing all Medicare billing for the GP and mental health clinicians, booking and rebooking client appointments, and registering/receiving new referrals.

What you will be doing

• Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
• Operate switchboard, provide information and activities and services offered by the Centre
• Scheduling and changing appointments, sending SMS reminders
• Processing of Medicare, HiCAPS, and cash operations
• Conduct COVID screening prior to face-to-face appointments, where required
• Process recalls and reminders for young person follow up as directed by GP
• Conduct daily opening and closing procedures
• Maintain neat and tidy service areas
• Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages
• Other relevant duties as negotiated with management

What you will bring

Key Selection Criteria

• Experience in delivering reception services within a community health centre, medical practice or mental health service
• Previous administration experience and customer service skills essential
• Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable)
• Experience with Medicare billing and use of EFTPOS and HICAPS
• Proficiency in Microsoft Office and relevant software applications

Attributes

• Strong customer service skills
• Genuine interest and passion in working with young people
• Strong communication and interpersonal skills
• Demonstrated ability to relate to people from a diverse range of social, cultural and ethnic backgrounds
• Effective time management and prioritisation skills
• Strong analytical and problem-solving skills
• Commitment to continuous quality improvement and health promotion principles
• Demonstrated ability to work independently and in a team environment
• Demonstrated behaviours consistent with AccessHC values

Access Health and Community Culture and Benefits

At AccessHC, we offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support.

Our team members share commitment and passion to make a positive impact, and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging. Our culture promotes an environment of success and fulfilment.

Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits: accesshc.org.au/culture-and-benefits.

Apply Now

If this position resonates with you and you are passionate about working alongside an experienced and supportive team, please forward your resume and cover letter addressing the key selection criteria (what you will bring to this role).

Please refer to the position description on our website: accesshc.org.au/careers.

Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted

For more information regarding your application and if you would like to discuss accessibility requirements, preferred communication methods or other possibilities please email: Manager headspace, South Melbourne – Vanessa Cavanagh – [email protected], using the subject line: Receptionist - headspace South Melbourne enquiry via EthicalJobs.

A position description is attached.

AccessHC is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for.

We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, people with diverse genders and sexualities and actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse background.

AccessHC acknowledges and pays respect to the Traditional Custodians of this land on which we work.

We pride ourselves on being a client and child safe organisation and as such our staff and volunteers go through security screening and as a provider of disability services, successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check and if necessary, an International Police check prior to any appointment.

AccessHC is a vaccine positive organisation, which supports, and encourages our workers, clients/patients and communities to access the COVID-19 vaccination, and where relevant seek medical advice from a registered medical practitioner regarding the vaccination as it relates to them.