• Permanent Full-time Customer Service / administration duties, Hawthorn
• $32.81 hr, plus super with generous Not for Profit salary packaging
• Collaborative & supportive culture with career development opportunities

About Us

Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

The opportunity

We are seeking a full-time customer service professional who has exceptional interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment. You will provide a friendly and welcoming service to our clients and candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support. This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt welcome in greeting our clients across GP Clinics in Richmond, Hawthorn and Doncaster.

What you will be doing

Key Responsibilities:

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria:

• A passion to deliver an exceptional customer service engagement with all customers
• Engaging warm personality with the ability to quickly build rapport
• Emotional intelligence
• Organised with strong attention to detail Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium
• Customer Service training from hospitality and telecoms desirable

Access Health and Community Culture & Benefits

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.

The position encompasses an extensive range of benefits that are on offer

• A truly supportive and valued based culture and engaged workforce
• A culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)
• Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
• A commitment to ongoing professional Development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave Loading

Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Click "Apply Now". If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.

Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: [email protected] using the subject line: Medical Receptionist - Customer Service enquiry via EthicalJobs.

Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

We will be reviewing applications as they are submitted and may appoint before the end date of the advertisement.

Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.

At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledge histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.

We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Traditional Owners of the land on which we work. We pay our respects to the Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded.

As a vaccine positive organisation, we encourage COVID-19 vaccinations and require successful applicants to undergo a Working With Children Check, Police Check and potentially an International Check.

Position Description