Background

IDCARE is Australia’s national identity and cyber support community service. Our organisation provides community members, small businesses, and organisations with specialist client care where personal, account and credential information is compromised. We have a new position based within our Sydney office, based in the inner west.

The position requires someone with expertise in cyber or privacy law, advocacy, and case management. The role will work initially to the Managing Director and closely with IDCARE’s Manager of Client Treatment and the Account Management Team.

The position is flexible and an ability to work mostly on-site is preferred given the leadership requirements of the role. Details of the specific occupant’s skills and experiences as well as the position duties are captured below.

Qualifications and Experience Requirements

• Legal practising certificate in New South Wales or Queensland.
• Completion of at least three-years’ experience working within a client-facing legal role.
• Knowledge of or a capacity to develop knowledge of consumer, privacy and cyber law across all Australian jurisdictions and New Zealand.
• At least three years’ experience in leading a team of case managers, advocates, para-legal or other staff.
• Ability to work well within a team environment, to manage time and competing priorities, and provide leadership and mentorship to a team.
• Ability to follow direction, adopt a continuous improvement model, and adhere to IDCARE Policies and Procedures.

Role Duties and Requirements

This position is a Team Leader role. The ability to provide mentorship and leadership is a key requirement. The incumbent will need to be proficient in the workings of the staff whom they lead (including case management, advocacy and report writing). Role duties include:

• Supervising IDCARE’s Sydney-based complex case and incident response staff in accordance with national priorities, caseloads, and demands.
• Working with other Team Leaders, the Manager of Intelligence Production, the Manager of Client Treatment, and administrative staff to support staff rostering requirements, co-deliver talent management opportunities, and provide timely direction to staff.
• Participate in the development and mentorship of staff and student placements via our Talent Management Program.
• Directly contribute to the development and implementation of IDCARE’s Complex Case Unit. The Complex Case Unit is a virtual unit consisting of highly experienced staff that ‘group-manage’ strategic cases that require advocacy, the documentation of policy and legislative reform opportunities, and can identify through operational requirements the strategic avenues to affect system change. Each Complex Case has a number of pre-determined outputs that advance the needs of these clients and that seek to affect systemic change with the blessing of these clients.
• Lead by example through undertaking case management duties, accurately capturing case information, and contributing to the workload of IDCARE’s client treatments.
• Build and maintain expert knowledge of the identity response system and support national efforts to capture changes observed in the system and opportunities for reform and the enhancement of IDCARE’s client treatment practices.
• Translate complex case findings into Insights Reporting to support Policy reform objectives and the engagement of stakeholders to affect this change.
• Support research priorities in cyber and privacy law, response system performance and related activities in partnership with IDCARE’s College of Experts and our research translation agenda.
• Contribute towards the development of human ethics proposals, data and records management, and research collection priorities relevant to the role of the business unit.
• Contribute to expert training in incident response and complex case management and support research industry and academic training delivery.
• Demonstrate the application of IDCARE’s Values and work actively to build a positive and supportive culture within IDCARE’s new Sydney office. This can include participation in relevant workplace health and safety committees, operations committees and the undertaking of other broader workplace activities (such as first aid certificate).

There will be other staff located within IDCARE’s Sydney Office that this position is not responsible for, including Case Manager staff and staff within the Identity Security Operations Centre performing technical analysis, profiling and alerting, and other production priorities. But as a senior person within the Office, there is an expectation that you will also provide relevant local support in consultation with their relevant management where appropriate.

For more information about IDCARE please visit www.idcare.org.